HelpDesk Analyst - PRI Technology

Full-time
Trumbull, CT

Responsibilities:

• Day-to-day support of Windows, Hardware, Applications, general networking, and security devices
• Service and diagnosis of hardware and software
• Remote/onsite support
• Handle phone calls
• Respond quickly to problems and demonstrate skillful problem solving
• Work with our team members to assure that the highest level of customer satisfaction and communication is always maintained
• Rotating after hours on call schedule

Desired Skills and Experience:
Ideal candidates for this position should demonstrate extensive ability in the following specific areas:

• Configuring, installation, and maintenance of software and hardware (such as: PCs, Macs, operating systems, system software, software applications, antivirus, printers, and displays)
• Producing detailed documentation of user requests and resolutions for all calls
• Problem solving methods and resolution
• Maintain and update routine information systems and programs
• Configuring, installation, maintenance, and diagnostics of LAN/WAN networks
• Experience with Office 365 and Office suite products
• Ability to multitask and resolve issues quickly
• Experience with PC imaging
• ITIL certification