Helpdesk/ Desktop Support Technician - Verdant Infotech Solutions

Title: Helpdesk/ Desktop Support Technician

Visa: USC and GC

Duration: Direct Hire

Location: Onsite - In Austin ( Need local)

Interview: 2 Videos


Need updated LinkedIn with pic

This one needs a little more senior person (3-4 years)

• Think hungry to learn, add skills & experience, and be with a great company long term.

Client: Switch

Shift:

• Normal day shift hours with some flexibility.
• Rotating on call once every 5-7 weeks.

Requirements for this position:

• Current A+ certification
• 2 years of IT support experience.
• Experience with Windows OS support. Hardware break fix: laptops, desktops, monitors, network cabling, printers, etc.
• Experience with ticketing system software. They use Jira and have a home grown application as well.

Providing helpdesk / remote support and onsite desktop support for a Windows environment. Entering and closing out trouble tickets in the ticketing system. Providing great customer service, follow up, reporting, and documentation.

Shefali Verma
Direct: 972-392-5975
shefali@verdant-infotech.com

5208 Windsor Ln, Copper Canyon, TX 75077