Helpdesk - Judge Group

Schedule: Full-time, Monday to Friday, 8:00 AM – 5:00 PM ET

Location: 100% Onsite

Role Overview: Join our team as an IT Support Specialist where you will provide critical phone support services. Your goal will be to achieve first-call resolution, ensuring customer satisfaction through effective troubleshooting and problem-solving.

Key Responsibilities:

• Deliver exceptional phone support to users, addressing their issues promptly.
• Troubleshoot a variety of technical problems to find effective solutions quickly.
• Strive for first-call resolution with every customer interaction, minimizing the need for follow-up calls.

What We Offer:

• A structured work schedule in a dynamic environment.
• The opportunity to develop and refine your troubleshooting skills in real-time scenarios.
• A supportive team that values your contribution to customer service excellence.