Helpdesk (MD, Silver Spring) - Systems Integration & Development

Helpdesk Support Specialist

Systems Integration and Development, Inc. (SID), an IT solutions provider located in Rockville, MD, is currently seeking a Helpdesk Support Specialist. This is a full-time position located in Silver Spring, MD.

Roles and Responsibilities:

This position will provide support in areas including but not limited to:

• Windows Server 2019 support
• Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
• This Desktop Support Specialist will handle level 1 & 2 tickets
• Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
• Keeping systems updated with patches from SCCM
• Hardware support (desktop and laptops; printers; scanners)
• Meeting and conference support
• Active Directory account management
• Email account management
• IT policy support and implementation
• IT Security ? patching, incident reporting, security processes

Required Experience:

• 2-3+ years of Service Desk/Help Desk support experience
• Experience with and ability to troubleshoot and resolve issues with:
  • Windows Operating Systems: Windows 10
  • MS Office Suite
  • Email
• Ability to build or install new workstations (desktops and laptops), especially by applying a standard image
• Windows Active Directory experience: user accounts, workstation accounts, groups, policy
• Windows Powershell

SID:

Founded in 1991, Systems Integration & Development, Inc. (SID) delivers state-of-the-art technical IT solutions to public and private sector clients. Our commitment to every customer is to deliver quality, value, and outstanding service on time and within budget. Our goal is to provide highly qualified information technology services to our customers and help our customers stay ahead of the curve and meet the challenges and needs of the progressive market.

SID provides a progressive work environment with continuous growth and endorses a collaborative work atmosphere modeled to encourage opportunities from within. SID promotes an environment of continuous learning, allowing our employees to continuously grow and contribute their constant best to the SID team. Our benefits package includes: health, dental, disability, life insurance; paid holiday, paid time off; 401K plan with employer contribution; training reimbursement; metro-check program, etc.

SID is an Equal Opportunity/Affirmative Action employer of Females/Minorities/Veterans/Individuals with Disabilities. All qualified applicants will be considered for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship status, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. For more information on SID, please refer to the website at www.sidonline.com.