Helpdesk Support Analyst at TEKsystems
Baltimore, MD 21201
About the Job
Description:
This is a traditional tier 1 helpdesk opening. The ideal candidate will have experience supporting end users in common IT issues such as password resets, network connectivity, adding and removing access within Active Directory, experience remote troubleshooting and more. There are about 200 end users this person will be supporting on a team of 3. They utilize IssueTrak as their ticketing system and need someone who has worked with ticketing systems.
Additional Skills & Qualifications
Citrix experience would be ideal as they utilize this as their VDI tool. Any experience supporting other VDI tools will be fine as well.
Top Skills' Details
1. Experience working on a helpdesk and supporting/troubleshooting AD, Password Reset, Account unlocking, O365/Outlook, network connectivity
2. Experience supporting a ticketing system (They use IssueTrak, but open to any other system)
3. Customer Service Experience (Position is remote, so need to have good communication and professionalism over the phone)
4. Experience with Citrix would be IDEAL. They use this for their VDI. Any other VDI would be nice to have
5. They use N-Able for their remote access tool Candidates must have prior experience troubleshooting and resolving issues over the phone and remotely. They must also have experience supporting and maintaining user accounts within Active Directory.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.