Helpdesk Support at AKKODIS

Akkodis is seeking Helpdesk Support for a Contract job with a client in Glen Allen, VA (Hybrid). Responsibilities include providing application support through remote access tools to ensure swift resolution of user problems and utilizing Service Now to track and escalate tickets for efficient service delivery.

 

Rate Range: $16/hour to $18/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

 

Helpdesk Support job responsibilities include:

• Provide application support through remote access tools to resolve internal end-user issues effectively.

• Monitor and respond promptly to calls or chats received at the Service Desk, ensuring a high level of customer service.

• Interact with end users via softphone or chat modules to address primarily software-related inquiries, while also assisting with hardware questions as needed.

• Remotely access and support end-user machines to achieve first-call resolution for reported issues.

• Utilize Service Now as the ticketing tool to track, document, and escalate tickets for end users, ensuring timely follow-ups.

• Assist with the onboarding of new agents by providing training and allowing them to shadow experienced staff.

• Perform other tasks as needed by the Service Desk Managers to support team objectives and enhance service quality.

• Maintain accurate records of support interactions and resolutions to build a knowledge base for future reference.

 

Desired Qualifications:

• High School Diploma, GED, or equivalent certification; an associate’s degree in computer science, Information Systems, or a related field is a plus, along with ITIL Certification for enhanced qualifications.

• At least 1 year of remote help desk support experience; 2+ years is preferred.

• Must have a Mac Integration Basics Certificate or 1+ years of equivalent Mac support experience.

• Must possess a Windows 10 Certificate or 1+ years of equivalent Windows OS support experience.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at rohit.yadav@akkodisgroup.com.

Pay Details: $16.00 to $18.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance