Helpdesk Support at Ozinga Bros., Inc.
Mokena, IL 60448
About the Job
Overview
PC/laptop Hardware and OS Support
User level App Support
User level E-Mail support
Thin Client Support
Mobile Device Support
Printers and Scanners (Hardware)
Time Clocks
Cellular Network Extenders
High School Diploma or equivalent required
Bachelor’s degree in Informational Technology/related major or relevant work experience preferred
Demonstrated knowledge of moderately complex hardware and software products
5 years relevant support experience preferred
Maintain a positive attitude and provide exemplary customer service
Advanced proficiency with modern operating systems
Professional written and verbal communication skills
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
Ability to work independently and to carry out assignments to completion within parameters of instruction given, prescribed routines and standard accepted practices
Excellent problem solving and troubleshooting skills
Summary:
This position is responsible for ensuring an outstanding level of customer services by providing direct IT support to company employees. The Helpdesk Technician will provide first line of support for all trouble calls and strive to resolve as many as possible.
Principal Duties and Responsibilities:
Assist with the following IT Support:
Qualifications:
Education/Specialized Knowledge/Professional Certifications:
Experience:
Skills/Abilities:
Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.
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