Helpdesk Support Specialist - TEKsystems c/o Allegis Group
Chicago, IL
About the Job
Description: Our client is looking for a Service Desk Specialist to join their team in Chicago, IL
The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks. This individual applies analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The individual will work with IT and business partners to ensure expectations are reasonably set and met.
Responsibilities:
Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Promote a culture of collaboration and continuous improvement
Assist in software releases and rollouts, and communicate to the end users about status and project conditions
Perform software improvements and upgrades
Perform code deployments and releases
Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units
Comply with all assigned administrative and operational tasks
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Works to promote an understanding of business process and business requirements with technical staff
Identify and learn appropriate software and hardware used and supported by the organization
Test fixes to ensure problems have been adequately resolved
Adhere to established policies, standards and procedures for ensuring the security and integrity of the client's systems and data.
Skills:
Help desk, Active directory, Service desk, Windows 10, Technical support, Ticketing system, Office 365, Exchange, Windows
Top Skills Details:
Additional Skills & Qualifications:
Assisting customers on the phone and in person, and resolving issues in a timely manner
Helpdesk, call center, and ticketing systems (ServiceNow)
Cloud computing and virtualization technologies, specifically related to O365 and Amazon Web Services
Microsoft Windows client/server Operating Systems (Windows 7, 10; Server 2012, 2016)
Network equipment, interfaces, controls, and protocols
Active Directory, Active Roles, Dell One Identity Manager
Creating user accounts and provisioning access to applications and data
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Helpdesk Support Specialist
The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks. This individual applies analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The individual will work with IT and business partners to ensure expectations are reasonably set and met.
Responsibilities:
Collaborate with staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Promote a culture of collaboration and continuous improvement
Assist in software releases and rollouts, and communicate to the end users about status and project conditions
Perform software improvements and upgrades
Perform code deployments and releases
Provide timely reports on the status of projects as well as any unforeseen issues to management and to business units
Comply with all assigned administrative and operational tasks
Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution
Works to promote an understanding of business process and business requirements with technical staff
Identify and learn appropriate software and hardware used and supported by the organization
Test fixes to ensure problems have been adequately resolved
Adhere to established policies, standards and procedures for ensuring the security and integrity of the client's systems and data.
Skills:
Help desk, Active directory, Service desk, Windows 10, Technical support, Ticketing system, Office 365, Exchange, Windows
Top Skills Details:
- 2+ years of experience with Helpdesk support with an Enterprise environment
- Technical troubleshooting: Active Directory, Windows OS, MS O365 products
- Experience working in a ticketing queue
- Strong interpersonal skills
Additional Skills & Qualifications:
Assisting customers on the phone and in person, and resolving issues in a timely manner
Helpdesk, call center, and ticketing systems (ServiceNow)
Cloud computing and virtualization technologies, specifically related to O365 and Amazon Web Services
Microsoft Windows client/server Operating Systems (Windows 7, 10; Server 2012, 2016)
Network equipment, interfaces, controls, and protocols
Active Directory, Active Roles, Dell One Identity Manager
Creating user accounts and provisioning access to applications and data
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Helpdesk Support Specialist
Source : TEKsystems c/o Allegis Group