Helpdesk Support Specialist - Apex Systems

Job#: 2051019

Job Description:

Apex Systems is looking for a helpdesk analyst to join our clients growing team. This is an excellent opportunity to join an organization that promotes from within to grow your career. Apex offers a comprehensive benefits package - all interested candidates are encouraged to send resume to [email protected] 
#clearance
Ideally seeking candidates that have an interim SECRET clearance or active DoD Security Clearance

Helpdesk Support Specialist Position Requirements: 

• Fielding user communication, creating and documenting tickets, troubleshooting, and escalation.  This includes initial support and analysis for correct classification, ticket ownership, monitoring, tracking and communication, resolution and recovery of incidents not assigned to second tier support, closure of incidents, monitoring the status and progress towards resolution of assigned incidents, and communication to relevant parties on incident progress.

• Completing other non-ticket creation duties as assigned by Service Desk Management.

• Abiding by standard Service Desk policy and process, including shift scheduling and performance metrics.

Incumbent will receive initial 4-6 weeks of training Monday through Friday, 0800-1630. After training is complete, incumbent will be expected to move to 3rd shift (2230-0900). These are 10 hour shifts that cover three weekdays and every other weekend. Full schedule is available upon request.

Required Skillset:

• Strong written and verbal communication.

• Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software (prior use of ServiceNow preferred).

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.