Helpdesk Support Technician at TEKsystems

This person must have at least 2 years of experience in a helpdesk role, corporate environment preferred.

The Helpdesk Support Technician will be responsible for receiving and documenting requests for technical support from office and field employees. Following up on open tickets through resolution and assisting with additional IT tasks and projects. This person will work closely with employees and will be required to field various questions dealing with computers, mobile devices, and technology. This role manages all iOS mobile devices in an MDM.

» Provide strong customer service through problem resolution within established SLAs.

» Answers calls, emails, and walkup incidents in a timely manner. Escalate when appropriate.

» Document and Track resolutions to all requests.

» Installation, repairing, upgrading, and troubleshooting of technical equipment including imaging PCs.

» Configure, change, and update user access to on-prem and cloud systems.

» Asset Tracking within multiple inventory systems.

» Management of the MDM for all mobile devices. All phones and tablets are Apple iOS.

» Follow and Update SOPs as processes change or evolve.

» Opportunities for project work and growth in additional technical areas.

» Other help desk duties as assigned.

Skills:

Help desk support, Troubleshooting, Customer service, Office 365, Active directory, Support, Service desk, Hardware, Technical support, Phone support, Ticketing system

Top Skills Details:

Help desk support,Troubleshooting,Customer service,Office 365,Active directory

Additional Skills & Qualifications:

Previous experience troubleshooting Hardware & Software in a Corporate Environment.

Knowledge of Microsoft Operating Systems and Office Suite.

Knowledge and familiarity with iOS for mobile device management.

Understanding and experience managing and supporting Cloud Based Technologies.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES

» Understanding of the information technology field and complex systems.

» Experience working with on-site and remote staff.

» Experience implementing IT systems and networks.

» Ability to write clear and concise documentation of steps taken during problem resolution.

» Strong oral and written communication skills

» Strong planning and Organizational Skills and can self-manage with minimal oversight.

Eligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following: 

§  Medical,

dental & vision 

§  Critical

Illness, Accident, and Hospital 

§  401(k)

Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life

Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short

and long-term disability 

§  Health

Spending Account (HSA) 

§  Transportation

benefits 

§  Employee

Assistance Program 

§  Time

Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.