Helpdesk Support Technician at TEKsystems

Description:

The Helpdesk Technician provides essential remote support for the organization’s end-user laptops, desktops, servers, mobile devices, and applications. This role involves direct interaction with internal customers and various departments, ensuring that user desktop and mobile device issues are resolved efficiently.

Key Responsibilities:

• Active Directory Management: Oversee and support Active Directory operations.
• Windows 10/11 Troubleshooting and Setup: Diagnose and resolve issues, and set up PCs running Windows 10 and 11.
• O365 Support: Provide comprehensive support for Office 365 applications.
• Mobile Device Support: Troubleshoot and support internal mobile devices, including iPhones, Androids, iPads, and tablets.

Required Skills:

• Technical Support: Provide expert technical assistance across various platforms.
• Windows and Outlook Support: Address issues related to Windows OS and Outlook.
• Phone Support: Offer phone-based support to resolve user issues.
• Hardware Troubleshooting: Diagnose and fix hardware-related problems.
• O365 Support: Assist users with Office 365 applications.
• Ticketing System Management: Utilize ticketing systems to track and resolve issues.
• Printer Support: Provide support for printer-related issues.
• Active Directory Management: Manage and troubleshoot Active Directory.
• Mobile Device Troubleshooting: Resolve issues with mobile devices.
• Windows 10/11 Troubleshooting: Address and resolve issues with Windows 10 and 11.

Top Skills:

• Technical support
• Windows
• Outlook
• Phone support
• Hardware troubleshooting
• O365
• Ticketing system
• Printer support

Additional Skills & Qualifications:

• Communication Skills: Excellent professional oral, written, and communication skills.
• Technical Communication: Ability to convey highly technical information to both technical and non-technical users.
• Multitasking: Ability to handle multiple tasks and meet tight deadlines.
• Windows Troubleshooting: Familiarity with troubleshooting Windows 10 and 11.

Technology Stack:

• MaaS360: iOS management.
• Manage Engine: App deployment and security updates for desktops.
• SentinelOne: Desktop security platform.
• Microsoft Products: M365, Azure VDI, and Active Directory.
• FreshService: Ticketing system.

Benefits Information:

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

Medical, dental & vision 

Critical Illness, Accident, and Hospital 

401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

Short and long-term disability 

Health Spending Account (HSA) 

Transportation benefits 

Employee Assistance Program 

Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.