Helpdesk Support Technician at TEKsystems

Description:

The Helpdesk provides day-to-day remote support to the organization end user laptops, desktops, servers, mobile devices and applications. This position interfaces directly with internal customers and various departments, troubleshooting user desktop/mobile device issues to resolution.

This technician will be responsible for all technical support as a member of a team supporting just under their end users.

- Active Directory

- Windows 10/11 troubleshooting/PC set up

- Supporting O365.

- Supporting their internal mobile devices (iPhones & Androids), iPads and tablets and troubleshooting any issues with those devices.

Top Skills Details:

1. Ticketing systems experience

2. Active Directory experience

3. Office 365 - supporting the suite of applications including Teams, Outlook and OneDrive.

4. MDM – iOS support

Additional Skills & Qualifications:

• Excellent professional oral, written, and communication skills
• Ability to communicate highly technical information to both technical and non-technical users
• Ability to handle multiple tasks and tight deadlines
• Familiar with Windows 10, Windows 11 troubleshooting

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

• Medical, dental & vision 
•  Critical Illness, Accident, and Hospital 
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 
• Life Insurance (Voluntary Life & AD&D for the employee and dependents) 
• Short and long-term disability 
•  Health Spending Account (HSA) 
• Transportation benefits 
• Employee Assistance Program 
• Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.