Helpdesk Support Technician - Selectek, Inc.
Huntsville, AL 35806
About the Job
Selectek is looking to bring on a Helpdesk Support Technician to join their growing team. This role will add user support to their team as well as assisting with PC builds.
Responsibilities:
This person will do a mixture of hardware/software helpdesk user support as well as PC build. To start, they will likely do 60% helpdesk work and 40% PC build, but as they learn more that will change to 80% helpdesk work and 20% PC build. Most important experience is AD (Active Directory) and WIN10 experience.
Sponsorship: No
No security clearance needed. Need to be US citizen
Pay Range: $25/hour - $30/hour ($52,000 - $63,000 annual salary)
Term of assignment: 6 months temp to perm
Hours & Shift: Monday - Friday 7am-4pm no flex time
Work From Home/remote: No
Overtime: Minimum - occasionally an hour or two
Travel: None
Work Attire: Business Casual
Does the client require a background check/drug test? Yes
Please contact Lizzie Johns at 470-203-0754 or Ljohns@selectek.com for more information.
Responsibilities:
- Provides technically correct responses to end users in a timely manner and records all user support activity in the IT helpdesk.
- Builds WIN10 computers in accordance with Build Guide and assists users in transferring files, certificates etc to newly issued computers.
- Installs unique software for project teams (after verifying proper licensing)
- Maintains computer acceptance letters from users and ensures accurate hardware/software inventories.
- Independently investigates and troubleshoots hardware/software problems and performs corrections.
- Maintains printers, copiers and other technology devices as assigned.
- Responsible for sanitizing computers returned by users and for timely update of computer information in active directory and IT inventory system.
- Ensures adherence to IT security policies and procedures escalating issues to senior staff when necessary.
- 2+ years of experience working in helpdesk capacity in Microsoft domain environment
- Experience with Win10 and Active Directory
- Strong verbal and written communication skills
- Organized with attention to detail
This person will do a mixture of hardware/software helpdesk user support as well as PC build. To start, they will likely do 60% helpdesk work and 40% PC build, but as they learn more that will change to 80% helpdesk work and 20% PC build. Most important experience is AD (Active Directory) and WIN10 experience.
Sponsorship: No
No security clearance needed. Need to be US citizen
Pay Range: $25/hour - $30/hour ($52,000 - $63,000 annual salary)
Term of assignment: 6 months temp to perm
Hours & Shift: Monday - Friday 7am-4pm no flex time
Work From Home/remote: No
Overtime: Minimum - occasionally an hour or two
Travel: None
Work Attire: Business Casual
Does the client require a background check/drug test? Yes
Please contact Lizzie Johns at 470-203-0754 or Ljohns@selectek.com for more information.
Source : Selectek, Inc.
