Helpdesk / System Administrator - Green Office Partner

Having been named the #1 Best Place to Work in Chicago by Crain’s Chicago Business, Green Office Partner is expanding our Service Organization and is hiring a highly-skilled Helpdesk / System Administrator. This position is ideal for an experienced Helpdesk Technician that is looking to expand their skill set into advanced System and Server Infrastructure Management and Administrative duties.

Green Office Partner specializes in the development of document workflow solutions and managed print services that increase security, control costs, and improve the efficiency of our partners. As one of the nation's largest solutions providers, we receive top-level support from industry leaders like Xerox and HP. We are located at 8601 W. Bryn Mawr Ave, Suite 109, Chicago, IL 60631. This is a hybrid work position with flexible in- office and remote work schedules.

Excellent Benefits:

• Full-time salaried position – Excellent Competitive Salary!

• Health, Dental, and Vision Insurance with VERY low copays from your pay

• 401K

• Many Paid Vacation Days for a healthy work-life balance!

• Flexible work environment

• An entrepreneurial culture

• Career advancement path – We care about your future growth and support Learning opportunities!

• Free gym membership in the building

• This is a fast-paced and fun environment.

• Mileage will be reimbursed at the IRS rate and we reimburse quickly and accurately!

Responsibilities will include:

• Technical Support: Repair and maintenance of Xerox and HP hardware, provide triage and Helpdesk assistance with the ongoing management of of these equipment

• Break/Fix Support: Provide Level 1 (L1) first call response for all internal client issues and reported problems.

• Internal IT Support: Internal helpdesk, incident triage management and resolution. Provide internal systems deployment, service and support for GOP staff and infrastructure services

• Supplies: Responsible for managing on hand equipment inventory with timely packaging and shipping of consumable supplies to employees and/or client locations

• System Administration: Responsible for the implementation, management, and troubleshooting of a company's networks that rely on hardware and software. You will analyze the company’s needs and install and maintain the necessary hardware and software and solve any problems or technical issues that may arise.

• Service Management: Provide escalated Level 2 Service Management support as an extension of the Customer Service team

Requirements:

• Bachelor's Degree in a related field of study (Technology) and/or equivalent work experience

• Minimum of 2-3 years of hands-on technical installation and configuration experience

• Hands-on experience with IT networking, including a firm grasp of IP networking and common IT protocols (SMB, FTP, SNMP, SMTP, etc.)

• Ability to travel within the Greater Chicagoland Area

Valued Skill Sets:

• Strong communication skills that will help customers understand their needs and how we can help them be more efficient.

• Proven ability to communicate / understand new information quickly

• Proven ability to think “out-of-the box”

• Excellent Time Management Skills

• Advanced listening and probing skills

• Advanced oral and written communication skills

• Strong Organizational Skills

• Understands how to explain a complex problem in a way that others can understand