Helpdesk Technician from System One
Bellevue, WA 98008
About the Job
System One has an exciting opportunity for a Helpdesk Technician I to support a 12 month contract onsite (Bellevue and Everett, WA).
Responsibilities
Key Qualifications and Skills
Responsibilities
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Conference Room Support
- Inventory Receiving, & Tracking
- Fulfil software requests
- Printer management
- Business travel support
- Demonstrate and assist with remote access to TerraPower resources
- Support users at remote sites and Everett Lab
- Assisting with onboarded as assigned
Key Qualifications and Skills
- Communicate openly and display respect and a desire to foster teamwork.
- Able to quickly learn and implement new concepts
- Calm in stressful situations and able to think through those situations to find the best outcome
- Customer service ability and interpersonal skills
- Organizational skills
- Proactive on finding areas within our process that can be improved and making these suggestions to the team
- Highly adaptable with problem solving
- Supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies MDT and SCCM
- Windows 10 in a domain-managed environment
- A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system JIRA
- An understanding of desktop and laptop hardware
