Helpdesk Technician - Ladgov Corporation

• Professional Certificate (CompTIA A, Network, Security, or CCNA) or Associate Degree
• 3 years of relevant experience
• Proficiency in troubleshooting network applications, hardware, and software issues
• Strong understanding of standard Windows desktop applications and email systems
• Excellent communication and customer service skills

• Provide phone and in-person support to users for email, directories, and desktop applications
• Serve as the initial point of contact for troubleshooting network applications
• Diagnose and resolve hardware and software PC and printer problems
• Assist users with applications developed under the contract or its predecessors
• Ensure efficient resolution of technical issues and provide timely updates to users
• Document and track support requests and resolutions
• Communicate effectively with users to understand and address their technical problems

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