Helpdesk Technician - Spruce Technology, Inc.
Jackson, MS 39202
About the Job
Position Description and Job Skill Set:
This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth
operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing issues, and
offering solutions to users at the office or working remotely. The technician will troubleshoot problems related to
network connectivity, system performance, software applications, and other IT-related matters. Common tasks will
include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications,
providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software
issues. Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more
complex problems to higher-level IT staff when necessary. Additionally, the technician may assist in setting up new
equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.
Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this
role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime
and maintain productivity.
Required Skills/Experience:
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Preferred/Not Required:
Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
This Help Desk Technician will provide essential technical support and assistance to end-users, ensuring the smooth
operation of systems, software, and hardware. This role involves responding to user inquiries, diagnosing issues, and
offering solutions to users at the office or working remotely. The technician will troubleshoot problems related to
network connectivity, system performance, software applications, and other IT-related matters. Common tasks will
include imaging PCs, issuing equipment to MDCPS employees, providing user support for internal applications,
providing assistance with mobile and VoIP phones, and general troubleshooting of user reported hardware/software
issues. Technician is responsible for logging and tracking issues through an ITSM ticketing system and escalating more
complex problems to higher-level IT staff when necessary. Additionally, the technician may assist in setting up new
equipment, managing inventory, managing user accounts, maintaining documentation, and similar tasks as requested.
Strong communication skills, technical proficiency, and a customer-service mindset are essential for success in this
role. The technician ensures that all user issues are resolved promptly and efficiently, helping to minimize downtime
and maintain productivity.
Required Skills/Experience:
Minimum of 3 years of experience performing help desk duties and supporting Windows 10 and 11 operating systems.
Preferred/Not Required:
Experience with KACE ITSM system, SmartDeploy/PDQ suite of products, supporting Citrix, Microsoft M365
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
Source : Spruce Technology, Inc.
