Helpdesk Technician - TEKsystems

This IT Support Tech must work on-site to support users with their IT needs. Windows, ServiceNow, Office 365, etc.

Description:

We are looking for an IT Support Technician to work on-site at the client in DT Portland. Ideal candidates should have experience with Service Now, O365, Windows desktop machines and more. This role requires great customer service skills with the ability to configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Provide cross-divisional troubleshooting by updating and maintaining tickets. Reimage PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Document service events accurately in work orders and ticketing systems. Ability to prioritize tickets based on impact and line of business. Continue to watch multiple teams groups and search knowledgebase for emerging issues and work with team to find solutions to new problems on daily basis.

Skills:

ServiceNow, help desk support, Office 365, virtual machine

Top Skills Details:

ServiceNow, help desk support, Office 365, virtual machine

Additional Skills & Qualifications:

- Previous experience working in ServiceNow ticketing system or similar

-experience using mainframe connection software to support multiple legacy systems.

- Proficient in offline data recovery, backup/restore of users’ data.

- Proficiency in multiple scanner, check scanner, and specialized imaging tool troubleshooting.

-Ability to manage multiple different support processes due to high variability in teams at location.

- Strong customer communication and service skills

- Knowledge of two factor authentication

- Must be able to work independently in a fast pace high profile environment

- Able to work onsite at location. 09:00-17:00

Experience Level:

Mid-level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.