helpdesk - American Technology Consulting

Job Description:• Provide onsite deskside support to the Waterloo IA location through performingthe following dutiesJob Duties:• Performs/monitors standard processes or operations that are highly stableand/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers,replacing printer toner, disposing of outdated assets, and resolving troubletickets from ServiceNow queues.• Documents recording and/or distributing information. Has some breadth, depthand/or frequency of interaction with external contacts. Typical examples includeupdating assets in Asset Center, following KB articles for problem resolution,and following unit specific processes.• Responsible for effective e-mail communications and ability to create andmaintain basicdocuments/records: TYPICAL EXAMPLES: --contact lists --process logs --problemincidence reports --customer information updates – exterior ship orders--inventory, maintenance or other service records--handling standard facilitiesadministration requests• Responsible for recognizing problems with the processes/operations supported.Is responsible for resolving those problems with pre- established and documentedsolutions. Is responsible for reporting to others those problems that falloutside the scope of established procedures.• Maintains equipment, supplies, data supporting processes or operations.Typical examples includes scheduling routine equipment maintenance, orderingsupplies, monitoring inventory, updating data records, and interacting withsuppliers.• Applies some technical knowledge in the support of processes or operationsTYPICAL EXAMPLES: --understanding basic printer operations to replace toner andpickup rollers, performing trouble shooting by following KB article to resolveend user tickets.Job Requirements:• Knowledge of computing and networking concepts and fundamentals• Ability to use standard desktop load applications such as Microsoft Officeplus intranet and internet functions.• Knowledge of computer security policies and a general overall knowledge ofcomputer security concepts.• 1 year or more IT experience preferred, but recent college graduates will beconsideredEducation Requirements:• Degree in an Information Technology discipline or equivalent experience. -High School or secondary diploma or equivalentBusiness casual dress code. Will need metatarsal shoes for first day ofassignment.Cross border work is not permitted for this role.Please note that JP39932, JP39933 and JP39935 are all for the same manager.There are differences between the facility or shift so if you have a candidateinterested in more than one of these reqs, please submit them to eachappropriate req.