HICM+ Case Manager - The Institute for Human Services, Inc.

The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach.

The HICM+ Case Managers manage a caseload of consumers and provide intense case management services for our homeless SMI population. This positions works collaboratively with the treatment team to implement a client centered master individualized recovery plan (MIRP) along with Behavioral Health Assessment and to include the acuity determination (LOCUS). This position provides quality case management to include supportive counseling, outreach, and provision of safe, decent and affordable housing opportunities, skills teaching/education, family support, service coordination/advocacy, and crisis support.

Essential Functions

• Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization.

• Manages a caseload and oversees the coordination of all CM services to include the development of a Master Individualized Recovery Plan (MIRP), completion of the behavior health assessment; acuity determination and crisis plan reviews.

• Meet consumer outcomes by determining the objectives needed to reach the client’s recovery goals and identifying service needs that may or may not include contact with individuals, families, guardians, and/or significant others if the client desires.

• Locates and secures intense community-based services according to client’s desires and resources available; maintains referral network with other human service agencies in the community and makes the appropriate referrals to other programs, community organizations, etc.

• Make collaborative outreach attempts, including transportation of consumers as needed, to other involved or needed providers to coordinate member’s care as necessary.

• Participate in crisis intervention services with individuals including mental status and risk assessment and linkage to crisis teams and hospitals. Assesses needs, develops and coordinates written crisis plans when indicated in coordination with client’s psychiatrist or APRN-RX.

• Assists consumers to obtain the support, skills, and services necessary to improve their level of functioning within their communities and thereby reduce hospitalization, arrest and/or recidivism to the shelter.

• Submit monthly reports.

• Engage with consumers 1-2 times per week.

Required Knowledge/Skills/Abilities

• Working knowledge of community resources available to homeless or disenfranchised individuals including knowledge of substance abuse treatments,diagnosis and support services for clients with severe and persistent mental illness.

• Effective problem solving and organizational skills and computer proficient in Microsoft Word, Excel and Access and/or database applications.

• Must be able to exercise judgment and work independently under general direction.

• Ability to effectively interact with professionals, partnering agencies and clients with severe and persistent mental illness and/or substance abuse problems.

• Ability to handle administrative burden of position to include effective documentation skills.

Required Education and Experience

• Minimum Bachelor’s degree from an accredited university or college, preferably in social work, psychology, human services or related field with minimum 12 semester credit hours in courses such as psychology, counseling, criminal justice, human services, social work, social welfare, sociology or other behavioral sciences.

• Minimum of 1 1/2 years of clinical skill and experience to assess, plan, develop, coordinate, and provide treatment, rehabilitation, and support services to program clients with severe and persistent mental illnesses

• Access to vehicle and appropriate no-fault insurance with valid driver’s license and clean abstract.

• CPR and First Aid Certification (or able to complete at IHS).

• Must pass CPI (Crisis Prevention Intervention) training.

Salary Range

Starting from $20.00 hourly

Actual pay commensurate with experience

IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.