High-Rise Resident Services Coordinator – Multifamily - Hines

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.

As a High-Rise Resident Services Coordinator for Multifamily with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction. You will exemplify extraordinary customer service skills as you provide prompt response and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the General Property Manager, while working closely with the on-site Marketing Manager, and the Hines Community Manager, the Resident Services Coordinator - Multifamily is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to: 

• Leads by example, lives the standards and behaviors consistent with the core values and culture at Wolf Point West.
• Leasing activities will be expected to be performed with prospective residents such as tours, pricing conversations and reviewing residential leases. Additionally, leasing activities needed are renewal conversations with existing residents, pricing offers and generating renewal leases.
• Builds brand loyalty by striving to ensure every resident interaction is positive.
• Enthusiastically greets all residents, perspective residents, guests and visitors with a friendly face.
• Maintains courteous communication with the owners, residents, their guests, and vendors.
• Serves as a point of contact for all residents and guests.
• Provides dedicated concierge services for Penthouse Units as described by management.
• Keeps Property and Marketing Managers abreast of city-wide Concierge events to establish network and understand events impacting the community.
• In collaboration with Marketing Manager and Hines Community Manager, he/she will establish and nurture relationships with restaurant and shop owners to offer benefits and discounts.
• Provide assistance in ensuring a seamless resident move-in experience.
• Assists with the organization and execution of resident & community events.
• Maintains pride in the property’s maintenance and appearance needs, by ensuring lobby and public areas are neat and orderly.
• As the needs of each community vary, so shall the needs of the Concierge role change and alter according to those assigned by the Property Manager.

Minimum Requirements include:

• High School Diploma or equivalent from an accredited required.
• Four or more years of experience in hospitality, property management, or service-related industry.
• Concierge experience preferred.
• Entrata Experience a plus.
• Excellent written and verbal communication skills.
• Flexible schedule, including nights, weekends and holidays.
• Pleasant phone manner.
• Thorough knowledge of local attractions and destinations.

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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