Higher Education Systems Engineer at Apple

SummaryPosted: Weekly Hours: 40 Role Number:200566153Home Office: YesImagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Our Apple Education team helps institutions transform their teaching and learning environments while growing top-line revenue for Apple. To realize this goal, we gain a deep understanding of the education sectors we engage with—at all levels from strategic to tactical. We create a vision that inspires educators to transform their classrooms and campuses using Apple products. We collaborate closely with internal and external partners to create plans for solutions and new use cases, and then we help drive execution of the solution. Our customers need to know that with their significant investments in our technologies, everything’s going to work as promised. We are the ones who make believers out of them. We guide customers on their journey to choose the right technical architecture to achieve their goals. In this role, you will provide both technical sales consulting and support with a goal of transforming the way people work, teach, and learn. This position requires up to 60% domestic travel.Description- Inspire schools and institutions to change the way people work, teach and learn. You will work collaboratively across Apple, with our customers, our partners and solutions providers to become the trusted advisor on Apple hardware, software and service solutions. - Deeply understand the deployment, management, integration, and security needs within our customers’ organizations and their technical ambitions. - Deeply understand our customers’ educational and technical ambitions. You will help remove technical barriers and friction points, and enhance customer readiness for our platform. - Provide pre-sales technical support for new educational institution opportunities by sharing status and progressing them through to closure. You will be the voice of our customers and partners inside of Apple to share takeaways and successes. - Develop new initiatives, programs, tools, requirements, and practices for our Field Engineering and Sales teams. You will constantly improve not only our immediate sales territory outcomes, but contribute and influence the broader organization.Minimum QualificationsBachelor’s degree or equivalent experienceThe role typically requires 10+ years of experienceDeep knowledge on Apple products and servicesDeep understanding of the infrastructure needed to support education environments on Apple platforms, as well as where our partners can provide solutions.Ability to help identify a customer's existing investments, advocate for standard processes and align resources to accelerate their implementation.Experienced in helping educators and customers understand the best route forward, and how to make the best use of our tools.Preferred QualificationsAbility to understand your customer's needs and their organization's priorities, initiatives, and transformation goals. You focus on discovery of customer details and their current state. You can align all of this information and engage customers broadly — at department and IT executive levels.Success is a result of careful planning. To further the customer’s Apple journey, the HiEd Systems Engineer collaborates with the account team to ensure that the account plans include the right technical motions and owns that part of the plan.Success depends on your ability to get things done. Your strong collaboration, attention to detail, and technical guidance increases the technical readiness of your customers. This technical readiness is the platform on which your account team builds success for our customers.Everything we create at Apple has a story. This means that you can confidently tell the "Why Apple" story to an executive in a conversational manner focusing on your customer's educational goals. This includes your ability to answer common market, educational, and technical questions during these conversations.When an approach to something feels too complicated to be right, it probably is. How a device is deployed and managed affects both IT and end users — often defining how they feel about our devices and impacting their productivity. You prescribe deployment practices that yield efficiencies for IT and a seamless user experience — promoting Apple standard processes and services.Familiarity with Apple's tightly integrated set of programs to enable deployment of Apple products with Apple School Manager, Apple Professional Services, and support with AppleCare.Pay & BenefitsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $134,700 and $202,400, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.