Highly Effective Team Leader - Altitude Trampoline Park

Job Title: Team Lead
Location: Folsom, CA
Company: Altitude Trampoline Park

Position Overview:

Altitude Trampoline Park is seeking a passionate and energetic Team Lead to join our vibrant team. As a Team Lead, you will play a key role in ensuring a fun, safe, and positive experience for our guests, while also providing leadership and guidance to the front-line team members. You'll work closely with the management team to maintain high operational standards and deliver exceptional customer service in a fast-paced environment.

Key Responsibilities:

1. Team Leadership & Supervision:

• Lead, motivate, and provide direction to a team of park attendants, ensuring they maintain a high level of engagement and professionalism at all times.
• Assign tasks and manage work schedules to ensure all operational areas are adequately staffed and running smoothly.
• Provide on-the-job training and mentorship to new team members, fostering a positive, team-oriented environment.
• Address and resolve staff concerns, while maintaining a positive work culture.

2. Customer Service Excellence:

• Ensure all guests have a safe, enjoyable, and memorable experience by maintaining high customer service standards.
• Act as a point of contact for guest issues and concerns, handling escalations with professionalism and courtesy.
• Engage with guests to enhance their experience, answer questions, and encourage participation in activities.

3. Safety & Operations:

• Assist in monitoring and enforcing safety rules and regulations to ensure a safe environment for all guests and staff.
• Ensure all safety and cleanliness equipment and facilities (e.g., trampolines, foam pits, etc.) are maintained and functioning properly.
• Assist with the setup and breakdown of park activities, including event setups, birthday parties, and special events.

4. Food Preparation and Sales:

• Supervise the preparation and sale of quick-service food items, ensuring that food is made to high standards of quality, hygiene, and presentation.
• Handle food items according to proper food safety protocols, guaranteeing that ingredients are fresh, appropriately stored, and safe for consumption.
• Take charge of rotating stock and organizing kitchen inventory to minimize waste and maintain food quality.
• Conduct routine inventory checks, ordering supplies as needed and ensuring the kitchen area is fully stocked to meet demand.

Kitchen Expertise: 1-2 years of prior kitchen experience, preferably in fast food or restaurant settings, where candidates have gained experience with food preparation, inventory management, and kitchen safety protocols.

5. Training & Development:

• Assist with training new team members on policies, procedures, and best practices for customer service, safety, and operational duties.
• Continuously assess team members' performance and provide feedback to help improve their skills.
• Lead by example by exhibiting strong work ethics, a positive attitude, and commitment to the company's values.

6. Inventory & Supplies:

• Assist in inventory control, ensuring that supplies such as wristbands, socks, and safety equipment are stocked and organized.
• Report equipment malfunctions, safety concerns, or supply shortages to the management team promptly.