Hive Kids Sales Associate - Hive Collective

Hive Kids, a subsidiary of Hive Collective, is pleased to announce a full-time Sales Associate opening. Ideal candidates carry and champion the Hive core value of Collaboration Over Competition. 

Job Overview 

As a FT Sales Associate at Hive Collections, you will play a pivotal role in creating an exceptional client experience through outstanding sales and service. Your actions and mindset will embody the principles of a "sales maker" rather than a "sales taker," emphasizing proactive engagement and superior customer satisfaction. 

You will be the face of Hive Collections, greeting customers with sincerity and enthusiasm to foster a warm and welcoming environment. Your confident, intuitive approach will help you quickly assess and respond to customer needs, ensuring they receive personalized and attentive service. Your active presence on the sales floor will demonstrate your availability and openness, making customers feel valued and supported throughout their shopping journey. 

Job Responsibilities 

Customer Engagement 

• Provide a positive customer experience by being confident, intuitive, and directive. 
• Welcome customers immediately with sincerity and enthusiasm, creating a warm and welcoming experience. 
• Maintain an active floor presence, demonstrating availability and openness to the customer. 
• Engage customers with an intuitive approach to determine their needs. 
• Team up with other salespeople to best serve the client's needs. 
• Provide an exceptional fitting room experience. 
• Return to the fitting room often to check in on the customer and remove unwanted items. 
• Provide relevant fashion advice, product knowledge, and recommendations. 
• Bring additional merchandise to complete the customer's look.

Sales and Checkout 

• Complete the customer experience with an accurate and efficient checkout. 
• Demonstrate accuracy and efficiency at the point of sale. 
• Add accurate customer information on a regular basis. 
• Fold, wrap, or hang the customer's purchase meeting Hive's wrapping standard. 
• Send professional thank-you notes to your customers. 
• Be gracious in accepting returns and turn them into a sale when possible. 

Store Maintenance and Inventory 

• Maintain the store when customers are not present, including receiving shipments, stocking, and maintaining displays. 
• Complete projects and tasks accurately and in a timely manner. 
• Follow inventory procedures. 

Sales Support 

• Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor. 
• Support driving sales and gross margin performance. 
• Outreach to support in-store and online sales and invite customers to special events when appropriate. 

Competencies 

Customer Service and Interaction 

• Provide exceptional service to the customer through professionalism, ownership, and initiative. 
• Handle requests and daily tasks courteously and productively, using appropriate language and tone of voice. 
• Show your willingness to be of assistance and take initiative in finding creative solutions when faced with obstacles. 
• Handle and follow through on all employee and customer interactions in a solution-focused and timely way. 

Personal Development and Team Collaboration 

• Seek ways to improve your own performance. 
• Show commitment to the team through collaboration and positive proactive communication. 
• Demonstrate reliability, flexibility, and openness to change. 
• Raise concerns in a timely, constructive, and appropriate manner. 
• Actively listen to other points of view and share thoughts and ideas to reach a common understanding. 
• Resolve conflict proactively with clear and direct communication and be open to receiving constructive feedback. 

Productivity and Accountability 

• Demonstrate productivity using time efficiently and effectively to deliver strong results. 
• Approach tasks and deadlines with a sense of focus, urgency, and attention to detail. 
• Deliver high-quality work, communicate ongoing progress, and show accountability. 
• Prioritize tasks and projects efficiently without negatively impacting service. 
• Be accountable for information covered in the Hive Code of Conduct. 

Benefits For You: 

• Dynamic and supportive work environment that values and prioritizes God, family, and work. 
• Opportunities for professional growth and development 
• Engaging and collaborative company culture 
• 50% Hive Collective employee discount to you and immediate family members 
• Paid holidays, personal/sick days, and vacation after initial employment period; No work on Sundays 
• After 90 days of fulltime employment, option to join Hive’s healthcare plan.  
• After 1 year of fulltime employment: 10 paid vacation days, and option to join Hive’s 401k plan with 3% matching. 

Requirements:

Job Requirements 

• Ability to lift and mobilize small to medium items up to 15 lbs. while utilizing appropriate equipment and safety techniques. 
• Ability to maneuver effectively around the floor, stock room, and cash wrap. 
• The position entails prolonged standing. 
• Maintain a well-groomed appearance and follow dress code guidelines. 
• Demonstrate honest and ethical behavior. 
• Work scheduled shifts, demonstrate flexibility when schedule changes are necessary, and notify your manager prior to your shift if you are delayed or unable to work. 
• Record all time worked promptly and accurately. 
• Follow all safety guidelines. 
• Safeguard sensitive, private, and confidential information.