HOA Manager/Community Manager - InterContinental Bellevue at The Avenue

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Location Description:

Welcome to the InterContinental Bellevue at The Avenue, a sophisticated addition to Pyramid Global Hospitality. Situated in the heart of Avenue Bellevue—a premier lifestyle destination with exclusive shopping, dining, and luxury living—this property features 208 stylish guest rooms and 11,756 sq. ft. of refined meeting and event spaces, including a stunning 900 sq. ft. outdoor terrace with natural light and city views.

At the InterContinental Bellevue, we embrace a culture that values people, growth, and genuine service. Whether you’re looking to advance in guest services, food and beverage, or event management, joining our team means working in a dynamic environment focused on both personal and professional development. Here, you’ll enjoy the support of a committed team and the opportunities to make a lasting impact in a luxury setting that embodies the best of Bellevue. Explore your future with us at InterContinental Bellevue at The Avenue.

Overview:

The “Avenue Bellevue” development is looking for a HOA Manager/Community Manager to manage and activate the 2 residential HOA associations duties in the newly constructed mixed-use residence project consisting of 365 luxury serviced condominium units in two towers opening in early 2024, surrounded and in synergy with the 208 rooms and suite first class “InterContinental Hotel Bellevue”, convention center, several restaurants, 1.000 unit parking garage, and extensive 80.000sf luxury retail space. 

 

EMPLOYEE OWNER POSITION PURPOSE: 

The HOA Manager/Community Manager is responsible for the management and support of community associations (primarily HOAs), including, but not limited to: daily operations for the entire facility management, a world-class 24-hour concierge service, regular interaction with and support of Board of Directors, members/homeowners/vendors, meeting attendance, budget preparation, and overall community business and facility management. 

JOB DUTIES AND RESPONSIBILITIES:

• Manage a portfolio of two communities totaling 365 condominiums, with co-support for the Master HOA
• Integrate and support entities within the Avenue complex (Retail, Garage, etc.)
• Manage shared services from the hotel (IT, maintenance, housekeeping, finance, operations)
• Support retail sales team in condominium sales procedures
• Ensure smooth buyer/tenant pre-welcome preparations and luxury handover/arrival experiences
• Guide Board members using Leadership Management
• Provide management services per the management contract
• Establish and maintain SOPs for operations and owner communication
• Manage world-class 24/7 concierge service
• Coordinate facility management, including housekeeping and engineering
• Manage team schedules and conduct daily reporting to management
• Provide weekly and monthly reports, including P&L presentations
• Update monthly forecasts, budgets, and P&L
• Prepare annual-opening budget, manage fiscal matters, and review financial statements
• Develop templates for pre-sales, welcome orientation, stay, and post-stay matters
• Assist Board and homeowners with problem resolution
• Conduct site reviews and oversee compliance matters
• Review and submit vendor bids and contracted services
• Attend association meetings (annual, turnover, and Board)
• Prepare Board packets, agendas, and calendars for meetings
• Communicate with Board, homeowners, and vendors in a timely manner
• Maintain knowledge of governing documents, state statutes, and local ordinances
• Oversee client relationship for success and retention
• Work independently with accountability to executive management
• Demonstrate a positive attitude and ownership mentality
• Share after-hours emergency phone duties (as directed)
• Handle other duties and special projects as assigned

Qualifications:

• High School Diploma (or equivalent); Associate's Degree preferred 
• Solid knowledge of Microsoft Outlook, Excel, and Word 
• Experience in HOA software (AppFolio, BuildingLink, etc.) 
• Strong leadership abilities and comfort with public speaking (small and large groups) 
• Conflict resolution skills 
• Ability to meet deadlines and address time-sensitive issues 
• Superior multi-tasking skills 
• Excellent written and verbal communication 
• Ability to provide high-level customer service with astute attention to detail and organization 
• Must be a team player 
• Ability to manage workflow amid shifting priorities 
• Willing to learn Company process and procedures, and learn/use proprietary software 
• Adaptable and dependable with a solid attendance record 
• Professional and respectful demeanor with all staff and guests at all times 

 

SPECIAL POSITION REQUIREMENTS: 

• Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings 
• Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy 

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London.

What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid considers team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results.

To care for you and your family, we also offer a comprehensive benefits program.

Your financial well-being:

• Competitive Salary
• Competitive Matching 401K
• Basic Life and Accidental Dismemberment Insurance
• Basic Long-Term Disability Insurance
• Life Insurance buy-ups

Your/your family’s health care:

• Medical (we offer four plans through United Healthcare), dental, and vision insurance – available to you on the first of the month after your start date
• Express Scripts Online Pharmacy
• Health Savings Account
• Healthcare Flexible Saving Account
• Supplemental Medical Insurance including Accident Insurance, Critical Illness, and Hospitality Indemnity
• Supplemental Short-Term Disability Insurance
• Employee Assistance Program
• Pet Insurance through Figo

Your time off:

• Hotel Discount Program (you will have access to Pyramid’s as well as IHG’s hotel networks)
• Paid Time Off
• Paid Holidays

Your day-to-day:

• Commuter benefits
• Delicious free shift meal at our employee cafeteria
• Stellar back-of-house facilities
• Dry cleaning for uniforms
• Support, training, and mentorship from management
• Employee Recognition Programs
• Career growth opportunities

Working with Pyramid Global hospitality is working for an employer that cares about your well-being where we put our people first. Come join us and experience career growth! We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

So, join us and you’ll become part of our hotel family.

 

Salary Range- $90,000 - $120,000/year 

Compensation Range:The compensation for this position is $90,000.00/Yr. - $120,000.00/Yr. based on qualifications and experience.