HOLT Crane - Service Manager at Holt Texas
Irving, TX
About the Job
The Service Manager 3 position is responsible for successful management of work performed in all areas of Holt Crane Equipment dealership service operations, on medium sized projects for the dealership
This position has a major responsibility to ensure quality timeliness of quotation and work completed with effective use of Holt resources and enterprise collaboration
The incumbent is responsible for successful achievement of Holt Crane Equipment Service Department operational goals, including effective utilization and development of human resources; revenue, profitability, expense control, sourcing, safety compliance, development and implementation of service growth strategies sustaining customer satisfaction.
Essential Functions:
Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Oversees Field and Shop Technicians throughout entirety of service operations
Provides appropriate support and direction (through collaborative problem solving) with all subcontractor’s personnel and contract personnel to ensure a long-term strategic focus on stability, employee satisfaction, personal development, and staff requirements in order to achieve targeted levels of growth, customer satisfaction and profitability
Directs the scheduling, and actual repair of customer owned machines in the shop to increase revenue, profits, and overall customer awareness of our capabilities
Implements and maintains an accurate, efficient, professional, and timely process for the work order system that will guarantee all quoting, invoicing, monitoring, and reporting will be performed in a manner that enhances our overall company image and profitability
Plans, monitors, and controls service department activities to ensure alignment with the company mission and core business values to achieve established store service objectives and business unit forecasts
Manages, maintains, and develops physical and capital resources to ensure that their use is maximized in support of providing legendary customer service to customers
Works directly with preferred OEM Original Equipment Manufacturer to ensure productivity of parts, service, and technical needs.
Communicates, implements, and monitors service department policies to ensure a high level of consistency within the service division
Models, reinforces, and monitors safe work practices to ensure that work environment hazards and lost time accidents are reduced and/or eliminated
Successful completion of other key projects as may be assigned by management
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Performs other duties
Knowledge, Skills, and Abilities:
Solid knowledge of and experience in crane service management
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
Excellent verbal, written, communication, and presentation skills
Exceptional organizational, self-management, time management, and multitasking skills
Ability to work on multiple projects and deal effectively with employees and management
Ability to think logically while interpreting and analyzing problems assigned or encountered
Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
Ability to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectives
Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes
Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuade
Strong time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results
Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
Ability to work independently as well as a part of a diversified team
Education and Experience:
Minimum of 7 years of heavy equipment industry experience required
Minimum of 3 years of management and coaching experience required
Minimum of 5 years of crane experience and/or ability to develop crane knowledge preferred and highly desired
Valid driver’s license
Supervisory Responsibilities:
This position directs and manages employees within assigned department
Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:
Up to 10%, to include overnight stays, is to be expected
Physical Requirements:
This position involves extended periods walking the grounds outside and in stationary positions; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
This role frequently communicates with others, must be able to exchange accurate information in these situations
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Occasionally lifts and moves materials and equipment up to 25
Work Environment:
Requires wearing common protective or safety equipment
Frequently works at fast pace with unscheduled interruptions
Regularly works outdoors around moving mechanical parts and loud noise levels at times
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Exposure to small quantities of chemicals, steam, high-pressure water, and high- speed rotating equipment
Required to perform work in cramped spaces and/or high places
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-CRN
This position has a major responsibility to ensure quality timeliness of quotation and work completed with effective use of Holt resources and enterprise collaboration
The incumbent is responsible for successful achievement of Holt Crane Equipment Service Department operational goals, including effective utilization and development of human resources; revenue, profitability, expense control, sourcing, safety compliance, development and implementation of service growth strategies sustaining customer satisfaction.
Essential Functions:
Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Oversees Field and Shop Technicians throughout entirety of service operations
Provides appropriate support and direction (through collaborative problem solving) with all subcontractor’s personnel and contract personnel to ensure a long-term strategic focus on stability, employee satisfaction, personal development, and staff requirements in order to achieve targeted levels of growth, customer satisfaction and profitability
Directs the scheduling, and actual repair of customer owned machines in the shop to increase revenue, profits, and overall customer awareness of our capabilities
Implements and maintains an accurate, efficient, professional, and timely process for the work order system that will guarantee all quoting, invoicing, monitoring, and reporting will be performed in a manner that enhances our overall company image and profitability
Plans, monitors, and controls service department activities to ensure alignment with the company mission and core business values to achieve established store service objectives and business unit forecasts
Manages, maintains, and develops physical and capital resources to ensure that their use is maximized in support of providing legendary customer service to customers
Works directly with preferred OEM Original Equipment Manufacturer to ensure productivity of parts, service, and technical needs.
Communicates, implements, and monitors service department policies to ensure a high level of consistency within the service division
Models, reinforces, and monitors safe work practices to ensure that work environment hazards and lost time accidents are reduced and/or eliminated
Successful completion of other key projects as may be assigned by management
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
Performs other duties
Knowledge, Skills, and Abilities:
Solid knowledge of and experience in crane service management
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization
Excellent verbal, written, communication, and presentation skills
Exceptional organizational, self-management, time management, and multitasking skills
Ability to work on multiple projects and deal effectively with employees and management
Ability to think logically while interpreting and analyzing problems assigned or encountered
Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions
Ability to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectives
Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes
Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuade
Strong time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results
Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
Ability to work independently as well as a part of a diversified team
Education and Experience:
Minimum of 7 years of heavy equipment industry experience required
Minimum of 3 years of management and coaching experience required
Minimum of 5 years of crane experience and/or ability to develop crane knowledge preferred and highly desired
Valid driver’s license
Supervisory Responsibilities:
This position directs and manages employees within assigned department
Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel:
Up to 10%, to include overnight stays, is to be expected
Physical Requirements:
This position involves extended periods walking the grounds outside and in stationary positions; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
This role frequently communicates with others, must be able to exchange accurate information in these situations
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Occasionally lifts and moves materials and equipment up to 25
Work Environment:
Requires wearing common protective or safety equipment
Frequently works at fast pace with unscheduled interruptions
Regularly works outdoors around moving mechanical parts and loud noise levels at times
May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
Exposure to small quantities of chemicals, steam, high-pressure water, and high- speed rotating equipment
Required to perform work in cramped spaces and/or high places
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification
They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified
All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-CRN
