Home and Auto Insurance Customer Service Representative - The Mosimann Agency

The Mosimann Agency is one of the fastest growing, and among the highest producing agencies in New Mexico. We are ranked nationally among the top 3% of Allstate agencies! We take our responsibility to educate and insure our fellow New Mexicans seriously. Our systems and processes enable us to continuously crush our goals and strive to reach new heights. We have a wonderful team, elite culture, strong leadership, with a family mentality. If you know how to take care of people, can follow processes, are organized and efficient, and are ready to be part of an elite team and organization then we think youll do great here and are excited to meet with you!

We need to fill 2 Customer Service Specialist positions. In this position, you will have the opportunity to learn life-changing skills that will serve you well throughout your career.

Salary Range: $19.00 - $22.00 per year

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Responsibilities

Customer Interaction: Respond promptly to customer inquiries and offer friendly, professional customer service.

Policy Assistance: Assist clients with policy questions, including claims, coverage options, and adjustments.

Problem Resolution: Address and resolve customer concerns with a positive and proactive approach.

Record Management: Efficiently manage and update customer records, ensuring accuracy and confidentiality.

Team Collaboration: Work closely with team members to share insights and develop strategies to improve service delivery.

Continuous Improvement: Stay informed about industry changes, regulatory requirements, and product offerings to better assist clients.

Licensing: Must possess a current New Mexico Property & Casualty License.

Experience: Previous experience in a similar customer-facing role is advantageous.

Communication Skills: Excellent verbal and written communication skills are essential for interacting with clients and team members.

Problem-Solving: Ability to effectively resolve client inquiries and issues with a positive, solutions-oriented approach.

Customer-Centric: Passionate about delivering exceptional customer service and exceeding client expectations.

Organization: Strong ability to handle multiple tasks and effectively prioritize work in a dynamic environment.

Technology: Proficient in using CRM systems and computer applications relevant to insurance operations.