Home Care Case Coordinator - Guardian Angel Senior Services
Springfield, MA
About the Job
JOB SUMMARY To support the day to day functions of the company in accordance with current federal, state and local standards and guidelines and regulations that govern home care. Providing leadership for the overall functions of client case management. Maintaining and creating new contacts to drive new business on a consistent basis. This position will also oversee, back up, and support scheduling and any management / leadership positions in need of help while remaining committed to outstanding quality client care and satisfaction.
PROFILE The Case Management Coordinator shall be an individual who demonstrates being comfortable with change and at times uncertainty. A willingness and interest in helping out in all levels of operations is critical. The position requires significant flexibility, attention to detail, excellent organizational skills, self-motivation, resourcefulness, and strong written and verbal communication skills.
REPORTS TO: Service Experience Manager
PRIMARY RESPONSIBILITIES Community and Caregiver Relations • Sets an example for Scheduling Coordinators. • Participates in interviewing new caregivers. • Identifies new opportunities for client referrals. • Responds and manages new client inquiries for Service. • Participates in the development and implementation of staff in-services programs. • Audits client files for contract compliance and serve as a liaison for Contract/Case Managers. • Represents the organization to build visibility and to positively enhance the reputation of the program though out the community while inspiring confidence. Client Management • Ensures all client needs are met and work toward exceeding expectations. • Complete in-home assessments and address specific safety risks. • Becomes familiar with community resources in order to provide information and referrals.
Drafts, implements and revises client Plans of Care to ensure appropriateness, effectiveness, efficiency and client satisfaction. • Ensures effective communication with clients, families, caregivers, case managers and other involved parties through ongoing home visits, meetings, telephone contact, email updates and written documentation. • Develops schedules collaboratively with clients and caregivers. • Develops keen insight into the needs of clients and strengths of caregivers in order to match appropriately. • Anticipates client / caregiver issues in order to maintain quality care within client home and investigate potential risk management issues. 2 • Works with team to resolve problems. • Completes required Contract documentation. • Provides direction to Caregivers, Clients and Family and offers resources and education as needed. • Maintains an ongoing responsibility for assigned caseload. • Oversees required Nursing visits and documentation for Contract Clients. • Participates in On-Call coverage Other Duties as Assigned
EDUCATION: Bachelor’s degree in a health or human service related field preferred.
QUALIFICATIONS & EXPERIENCE: • A minimum of two (2) years experience home health care is required • Ability to interface effectively and professionally with clients and families • Knowledge of government contract management with ASAPS a plus • Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically • Ability to handle stressful situations with compassion, understanding and patience. • Can operate with a sense of urgency and is resourceful and proactive • Possess excellent decision making, negotiation, and time management skills • Work through frequent interruptions • Work beyond normal working hours including evenings, nights, weekends, and/or holidays and in other positions temporarily, when necessary • Has a valid MA driver’s license, a vehicle available for work-related travel, and appropriate insurance
PROFILE The Case Management Coordinator shall be an individual who demonstrates being comfortable with change and at times uncertainty. A willingness and interest in helping out in all levels of operations is critical. The position requires significant flexibility, attention to detail, excellent organizational skills, self-motivation, resourcefulness, and strong written and verbal communication skills.
REPORTS TO: Service Experience Manager
PRIMARY RESPONSIBILITIES Community and Caregiver Relations • Sets an example for Scheduling Coordinators. • Participates in interviewing new caregivers. • Identifies new opportunities for client referrals. • Responds and manages new client inquiries for Service. • Participates in the development and implementation of staff in-services programs. • Audits client files for contract compliance and serve as a liaison for Contract/Case Managers. • Represents the organization to build visibility and to positively enhance the reputation of the program though out the community while inspiring confidence. Client Management • Ensures all client needs are met and work toward exceeding expectations. • Complete in-home assessments and address specific safety risks. • Becomes familiar with community resources in order to provide information and referrals.
Drafts, implements and revises client Plans of Care to ensure appropriateness, effectiveness, efficiency and client satisfaction. • Ensures effective communication with clients, families, caregivers, case managers and other involved parties through ongoing home visits, meetings, telephone contact, email updates and written documentation. • Develops schedules collaboratively with clients and caregivers. • Develops keen insight into the needs of clients and strengths of caregivers in order to match appropriately. • Anticipates client / caregiver issues in order to maintain quality care within client home and investigate potential risk management issues. 2 • Works with team to resolve problems. • Completes required Contract documentation. • Provides direction to Caregivers, Clients and Family and offers resources and education as needed. • Maintains an ongoing responsibility for assigned caseload. • Oversees required Nursing visits and documentation for Contract Clients. • Participates in On-Call coverage Other Duties as Assigned
EDUCATION: Bachelor’s degree in a health or human service related field preferred.
QUALIFICATIONS & EXPERIENCE: • A minimum of two (2) years experience home health care is required • Ability to interface effectively and professionally with clients and families • Knowledge of government contract management with ASAPS a plus • Proficiency in Microsoft Office as well as a comfort level in using the Internet and email and documenting electronically • Ability to handle stressful situations with compassion, understanding and patience. • Can operate with a sense of urgency and is resourceful and proactive • Possess excellent decision making, negotiation, and time management skills • Work through frequent interruptions • Work beyond normal working hours including evenings, nights, weekends, and/or holidays and in other positions temporarily, when necessary • Has a valid MA driver’s license, a vehicle available for work-related travel, and appropriate insurance
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Source : Guardian Angel Senior Services
