Home Loans Sales Assistant (NOLA) - Credit Human

We are seeking a Home Loans Sales Assistant for the NOLA Home Loan Processing Department.

Credit Human has committed to a vision of serving communities by alleviating financial stress and a mission of helping people build, create, and maintain financial slack. Buying and maintaining a home is a source of slack and stability for families. The Home Loan Sales Assistant serves an integral role in our mission and the tangible impact to our members.

The Home Loans Sales Assistant will be responsible for providing exceptional experience working with our members and vendors to advance loans from application through to closing. This position will collaborate with Mortgage Loan Officers; Home Loan Processors and San Antonio peers to acquire all required documentation and vendor items needed to complete a loan file. This will involve contacting members every 48 hours after initial contact, chasing loan conditions and downloading supporting documents. 

If you have experience in sales and processing residential loans, you should apply right away!

Highlights:

• Review pipeline for new loan application files
• Collaborate with loan officer to assess outstanding documents needed for initial review
• Contact member for the initial introduction and begin requesting items for conditional loan approval, all communication (telephone, email) documented in the conversation log
• Advise Loan Officer when all supporting documents are received for Loan Officer review, validation, and submission for initial loan approval
• Keep abreast of changes in policy, procedure, guidelines, and regulations applicable to the Credit Union and the mortgage industry
• Maintain knowledge of industry regulations, trends, and products

Experience:

    Required

• 1 year of experience in sales and/or processing (residential loan lending)
• 1 year of experience in a Sales Assistant role
• General knowledge of mortgages

    Preferred

• Working knowledge of Encompass

Education:

    Required

• High School diploma or equivalent

    Preferred

• College degree

Licenses & Certifications:

    Required

• Registration as Mortgage Loan Originator (MLO) with National Mortgage Licensing System and Registry

    Preferred

• NMLS registered

Skills & Knowledge:

    Required

• Professional in appearance and conduct
• Time management skills and reliability - arrive on time to work and meetings, completes tasks and assignments within the required timeframe with the ability to plan, prioritize and self-manage
• Problem-solving through independence and creativity
• Sense of urgency and ownership
• Provide exceptional service; be customer service-oriented and member-centric
• Detail-oriented and organized
• Team player and works well with others, contributes to a positive teamwork environment
• Proficient in Microsoft Office Suite (Excel, Word, Access, PowerPoint, Outlook)
• Demonstrate and practice active listening skills
• Excellent oral and written communication skills
• Supportive of Credit Human and management
• Be an advocate, by sharing ideas and providing suggestions for process improvement or improved member experience. 
• Giving the best advice and keeping the Home Loans Management informed on trends and risks
• Collaborate with department members to achieve goals and quality standards
• Collaborate and participate in department team meetings to promote continuous learning

    Preferred

• Bilingual

Schedule: Monday-Friday, 8:30 am-5:30 pm

Level of Work: 1C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page atwww.credithuman.com/careers.

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history checks on convictions, and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Lending