Home Manager - Sendik's Food Market

Sendik's Food Markets, a Milwaukee Journal Sentinel “Top Workplace” since 2012, is a rapidly growing organization looking to hire people who thrive in a customer-oriented, fast-paced environment.  We are a family-owned business with a goal of offering our customers the best grocery shopping experience, period.  We do this by selling products of the highest quality for a great value, all while providing exceptional customer service.  We currently have 18 store locations – Whitefish Bay, Wauwatosa, Mequon, Grafton, Elm Grove, Franklin, Greenfield, Germantown, New Berlin, West Bend, Bayside, Hartland, Greendale, Brookfield – The Corners, Waukesha – Meadowbrook, Hales Corners, Marquette and Oconomowoc with a focus on continued growth.  At Sendik's Food Markets, we pride ourselves on not only our ultimate customer satisfaction and high-quality products, but the 2,000+ associates dedicated to building the Sendik’s Brand.

Role Title

Home Manager

Manager

Store Director 

Job Summary

The Home Manager will be responsible for modeling and promoting Sendik’s culture by consistently providing “best in class” service to our guests. The main responsibility of the Home Manager is to oversee production, associates, customer satisfaction and standards for the Home Department. In addition, the Home Manager plays a critical role in ensuring goals and metrics are consistently met throughout the department. As a part of the Sendik’s leadership team, the Home Manager must demonstrate accountability, strong team management skills and hands-on involvement, both on the floor and with the team. 

Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed

Duties/Responsibilities

• Serve customers in the Home Department while modeling Sendik’s culture and providing “best in class” customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
• Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints 
• Maintain the Sendik’s Home brand appearance by following the floral design, plant design and gift display design set forth by the company
• Manage all areas of the Home Department, consistently leading by example and applying effective management techniques 
• Oversee weekly production schedule for the Home Department
• Oversee strategic holiday planning and preparation
• Oversee event and catering orders; including, but not limited to, designing and creating arrangements
• Maintain delivery log for all customer orders
• Ensure that the Home Department is always full and fresh with the best quality products 
• Maintain department conditions, ensuring coolers and island are stocked, floral is rotated and the department is clean and well organized 
• Maintain and update weekly reports (purchasing, sanitation and inventory)
• Order inventory based on reports (shrink, overage, expired, etc.)
• Oversee, manage and train associates; including, but not limited to coaching, performance improvement, recognition, 1:1 meetings and feedback
• Create and maintain schedule; including schedule changes and time-off requests
• Create attractive Home Department displays and end caps based on specific sales for the week 
• Communicate with Store Director/Assistant Store Director in regards to department conditions, associate relations, department hiring needs, associate accidents and other concerns as needed 
• Achieve budgeted financial goals and ensure profitability through the tracking of costs/sales and the execution of marketing plans, product promotions, product displays and cost control techniques 
• Attend store-level management meetings 
• Participate in additional training and leadership activities as directed 
• Assist with store promotional sales events as needed
• Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures
• Assist with all other Home Department duties as needed

Qualifications:

• Must be a minimum of 18 years of age due to required operation of Home equipment
• Prior experience with plant care and floral design, as well as leadership experience is required
• Ability to successfully lead, coach, train, develop and motivate a team
• Ability to provide clear direction and delegate responsibilities to a team after determining department needs
• Strong understanding of department financials and the ability to manage budgets to meet financial goals
• Ability to quickly adapt to changing conditions, priorities and circumstances
• Ability to maintain composure, meet deadlines and work effectively under pressure 
• Ability to work effectively in a fast-paced environment 
• Excellent communication, organizational and planning skills 
• Ability to make independent decisions regarding department needs and priorities 
• Strong verbal and written communication skills
• Strong sense of urgency, time management, prioritization and multitasking skills
• Strong sense of team – ability to anticipate the needs of the team
• Strong computer skills, working knowledge in Microsoft Office product suite and Google Docs 
• Excellent attention to detail 
• Excellent problem-solving and conflict resolution skills 
• Exceptional customer service skills 
• Ability to accommodate a fluctuating schedule, including evening, weekend and holiday shifts 
• Ability to stand, walk, lift, bend, push/pull for extended periods of time
• Ability to lift up to 50 pounds