Home Start - Case Manager - Volunteers of America Northern California & Northern Nevada, Inc.

WHO WE ARE: Established locally in 1911, Volunteers of America Northern California & Northern Nevada (VOA NCNN) is one of the region's largest providers of social services. Our professional staff operates more than 40 locally managed and delivered programs. Services include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

Volunteers of America is currently recruiting a Case Manager for our Home Start campus. The Affordable Housing for Families in Need program focuses on homeless families and provides affordable housing to those in need in 21 of the units on the Home Start campus on Riverside Avenue in downtown Roseville. 

POSITION SUMMARY: 

The Case Manager will be responsible for developing case plans to assist homeless families and single adult households connect with resources such as medical, psychiatric, family support systems, and substance abuse services. Case management is a multi-step process to ensure clients secure family physiological needs, health management, obtain or increase a source of income, and participants will graduate with housing preservation. The Case Manager is responsible for outreach and collaborating with government and service agencies to attain clients’ physiological and housing security in the community.

The Case Manager will effectively review the household’s service plan, administer client-driven goals, meet with clients to establish task-oriented goals and support the client's steps toward success. They will coordinate with the Program Manager all aspects of the details denoted in the position summary and job description details below.  

OBJECTIVES/ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department.

1. Provide one-on-one housing counseling with individualized assessments and assistance in locating and securing permanent housing. 
2. Assist participants in connecting with community services for any additional help needed for housing security.   
3. Provide evaluations of individual clients’ medical, physical, emotional, and psychological needs. Coordinate employment and vocational training, placement, and retention, coordinate recovery options, and documentation of follow-up.  Assist in securing disability entitlement as needed and provide assistance in securing all viable income sources.
4. Maintain positive relationships with program residents, Volunteers of America staff and all community service agencies.
5. Maintain case management files on each participant which will include personal information, educational and job skills, short and long-term plans to become self-sufficient in all areas of his/her life, documentation of participants’ progress, and assistance in removing obstacles to set goals.
6. Provide one-on-one in-client-home case management meetings that are tailored to the client's specific need; resource information and appropriate case planning.  
7. Participate in Volunteers of America and outside training sessions.
8. Perform other reasonably related duties as assigned by the Program Manager

B. Responsible for assistance with client development.

1. Maintain a list of all available community services and providers.
2. Assure a safe, non-judgmental service for the clients.
3. Maintain positive, professional, relationships with clients, staff, and external constituents.
4. Participate in agency and outside training sessions.

C. Record keeping and communication.

1. Maintain case management files on each participant which will include personal information, education and job skills, short and long-term plans to become self-sufficient in all areas of his/her life, documentation of participants’ progress, and assistance in removing obstacles to set goals.  
2. Provide records and services in compliance with agency policies, and regulatory and funding source requirements.
3. Maintain daily, clear, and thorough communication with the Program Manager on all areas of responsibility listed in this job description.

D. Assisting in all areas of program maintenance in compliance with company policies.

1. Perform reasonably related duties as assigned by the Program Manager.

E. Responsible for self-development.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training and complete required certifications, i.e., CPR, First Aid, etc.

EDUCATION AND EXPERIENCE:  

A Bachelor’s Degree in Social Work or a related field or (3) years of experience working with the homeless population is preferred. CAC or CADC or experience working in alcohol/drug recovery programs would be ideal. This position requires demonstrated ability in record keeping, good written and verbal communication skills, and knowledge of problems unique to families, minorities, persons with disabilities, substance abusers, and the general homeless population. Must have the flexibility to work irregular hours and have the willingness to function as a team member. This position requires CPR and First Aid training within ninety (90) days of employment date, recertification as necessary and T.B. testing annually. Valid California driver's license and ability to meet organizations insurance carrier guidelines required.  Must have reliable transportation that you will use for work with mileage reimbursed.

SPECIFIC SKILLS REQUIRED:

Excellent oral and written communication skills
Ability to assist and motivate other people
Organizational skills
Analytical and decision-making ability
Statistical and mathematical skills
Computer Skills

PHYSICAL REQUIREMENTS:

Lift and move up to 50 pounds
Stand, walk, climb stairs, and sit frequently 
Climb stairs as needed
Bend, stoop, run occasionally