Homecare Office Assistant - Golden Years Homemakers & Companions, Inc.

We are seeking a dedicated and organized Homecare Office Assistant to join our team. The ideal candidate will have previous experience as a Personal Care Assistant (PCA) and will be responsible for assisting with the day-to-day operations of the office. This role involves supporting the coordination of care services, interacting with caregivers and clients, and ensuring that administrative tasks are efficiently completed. Key

Responsibilities: Client and Caregiver Support: Assist clients and caregivers with scheduling, inquiries, and any nonmedical concerns they may have. Scheduling and Coordination: Help schedule caregiver shifts, track availability, and ensure that clients’ needs are met in a timely manner. Documentation and

Record Keeping: Maintain accurate client and caregiver records, including service logs, timesheets, and client care plans.

Communications: Serve as a primary point of contact for client families and caregivers, handling phone calls, emails, and in-person inquiries professionally.

Onboarding Assistance: Assist with onboarding new caregivers, ensuring they complete necessary paperwork and training.

Quality Assurance: Support the office team in ensuring compliance with agency policies and procedures. Address minor client or caregiver concerns with prompt follow-up.

Client File Management: Update and maintain client files, tracking changes in care plans, services provided, and other essential information. General Office Duties: Perform clerical tasks such as filing, data entry, copying, and organizing office supplies. Qualifications:

Experience: Previous Personal Care Assistant (PCA) experience is required, with a strong understanding of client needs and care environments

Skills:

- Excellent organizational and multitasking abilities.

- Strong communication skills, both written and verbal.

- Proficient with Microsoft Office (Word, Excel) and general office equipment.

- Compassionate and customer-service oriented. - Ability to handle sensitive and confidential information professionally.

Education: High School Diploma or equivalent required. Personal

Attributes:

- Self-motivated, reliable, and punctual.

- Ability to work effectively in a fast-paced environment.

- Strong problem-solving skills.

Preferred Qualifications:

- Previous experience working in a homecare agency or healthcare setting.

- Familiarity with scheduling software or homecare management systems.

- Basic understanding of caregiving and non-medical home care services.