Hoses & Fittings Specialist/Store Manager - Colliflower Inc

Summary The Store Manager is responsible for all business operations of an assigned store location. By applying individual judgement and autonomy, this position will provide excellent customer service, maximize the sales/gross profit, and ensure the store location is organized, secure, and well maintained. The Store Manager is also responsible for the daily direction and on-the-job training of Store Manager Trainees and Assistant Store Managers, if applicable.--Responsibilities and AccountabilitiesSales ManagementUse knowledge and judgment to diagnose customer's fluid connector issuesFormulate solutions to recommend suitable product solutionsProvide excellent customer service and maintain positive professional relationshipsProvide the appropriate products and fabricate hose assemblies Resolve customer service problems and complaintsDevelop outside quotes and sales orders for Outside Sales teamManage cash and payment systemsMarketing ManagementCreate customer awareness and promote the entire fluid connector product offeringDevise strategies with product layout so it maximizes sales, improves customer traffic flow, creates a better appearance and customer satisfactionSeek, continuously develop, and record knowledge and information about competitor activity, pricing, and tactics; Formulate strategies for building salesCustomer Account ManagementUse autonomy to build relationships with prospective and established customersCollaborate closely with Outside Sales team to provide relevant customer information and sales leadsActively engage in customer capture programsEnsure that intellectual property is confidential, maintained, and secureInventory ManagementEvaluate and manage store inventory by reviewing historical sales dataUse discretion to maintain and augment the appropriate stock levels of the storeUse judgment to stock, carry, increase, decrease and expand product offerings as needed for store's unique territoryUse judgment to determine appropriate timing, method, and vendor to procure productsUse daily store reporting to manage open sales and counter orders, POs, and held invoices-- --Provide cycle count information to correct departmentHandle receiving, shipping, and stocking of inventoryOperations and Facility ManagementPerform all routine tasks to open and close the store locationComplete annual store audits in partnership with RSMControl, maintain and provide security to all facility assetsEnsure that the facility is kept organized, clean, and well maintainedIdentify facility issues and handle with appropriate solution or notify RSM, as required Personnel ManagementTrain, supervise, and delegate tasks to Store Manager Trainees and Assistant Store Managers, if applicableRecommend specific appropriate training needed for Store Manager Trainees Provide performance feedback to Regional Support Managers of Store Manager Trainees and Assistant Store ManagersQualifications and SkillsMinimum of 2 years of excellent customer service and management experienceComplete and maintain Parker Store Professional certificationHave good business acumen to interpret needs and formulate appropriate operating practicesAbility to perform multiple tasks simultaneously and independently, possess proficient organizational skillsPossess proficient oral & written communication skillsHave a mechanical aptitude to diagnose and understand complex issues Be results oriented with a desire to succeedPossess proficient math skills and can apply metrics & metric equivalentsAbility to read & interpret documents such as product manuals, purchase orders & procedure manualHigh School graduate or equivalent education requiredPhysical RequirementsMust be able to lift, push & pull up to 150lbsRegularly required to stand, walk, bend, stoop, kneel, reach, push, pull, and climbManual dexterity required to operate machinery and toolsWork EnvironmentWork performed in a workshop environmentRoutinely uses standard office equipment (i.e.: computers, phones, fax machines) as well as hand and power tools (i.e.: hose saws, pliers, box cutters, tape measure, and crimping machine)Exposed to several elements but with none present to the extent of being disagreeable (i.e.: noise from equipment and occasional odor that comes from cutting rubber hose)This position cannot be performed remotely. Colliflower, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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