Hospice Account Liaison (Marketing/Sales) - Tender Care Hospice

Supervised By: Executive Director/Clinical Director

Interrelationships: Patients, Families, IDG and other Health Care Team Members

Job Summary:

A Hospice Clinical Liaison is responsible for establishing and maintaining relationships with healthcare providers, hospitals, and other referral sources to promote the services and benefits of hospice care. They act as a liaison between the hospice organization and the healthcare community, ensuring a smooth transition of patients from acute care settings to hospice care.

Qualifications:

Maketing Degree, or RN Licenses required 

·       Has training and at least 2 years experience as a Health Care Liaison, Hospice Prefered 

·       Demonstrates the Ability in or application of organization/communication skills.

·       Ability to Multi task

·       Ability to enlist the cooperation of many people in furthering the program.

The primary duties and responsibilities of a Hospice Clinical Liaison may include:

1. Building and maintaining relationships: Developing and nurturing relationships with healthcare providers, hospitals, nursing homes, assisted living facilities, and other referral sources to generate referrals for hospice services.

2. Educating healthcare professionals: Providing education and training to healthcare professionals about the benefits and services of hospice care, including pain and symptom management, emotional support, and end-of-life care.

3. Assessing patient eligibility: Evaluating patients referred for hospice care to determine their eligibility based on hospice admission criteria, such as a terminal illness with a life expectancy of six months or less.

4. Conducting patient assessments: Collaborating with the hospice interdisciplinary team to assess patients' physical, emotional, and psychosocial needs to develop an individualized care plan.

5. Coordinating care: Facilitating the coordination of care between the hospice organization, healthcare providers, and other healthcare professionals involved in the patient's care, ensuring a seamless transition from acute care to hospice care.

6. Providing support and guidance: Offering emotional support and guidance to patients and their families, addressing their concerns and answering questions about hospice care.

7. Documentation and reporting: Maintaining accurate and up-to-date documentation of patient interactions, referrals, and outcomes, and providing regular reports to the hospice organization on referral trends and outcomes.

8. Participating in marketing activities: Collaborating with the marketing team to develop and implement marketing strategies to promote hospice services, including attending healthcare conferences, seminars, and community events.

9. Staying updated on industry trends: Keeping abreast of the latest developments and trends in hospice care, healthcare regulations, and reimbursement policies to ensure compliance and provide accurate information to healthcare professionals.

10. Collaborating with the interdisciplinary team: Working closely with the hospice interdisciplinary team, including physicians, nurses, social workers, chaplains, and volunteers, to ensure the delivery of high-quality, patient-centered care.

A Hospice Clinical Liaison should have excellent communication and interpersonal skills to effectively build relationships with healthcare professionals and provide support to patients and their families. They should also have a strong understanding of hospice care, medical terminology, and healthcare regulations.