HOSPITAL COMMUNICATIONS REPRESENTATIVE / TELECOM DISPATCHER / PBX (100% FTE, NIGHTS) - University of Washington

Req #: 240422 Department: UW MEDICINE TELECOM Posting Date: 10/30/2024 Closing Info: Open Until Filled Salary: $3,568 - $4,393 per month Shift: Night Shift Notes: This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-2022-V1\_a11y.pdf) **UW Medicine Telecom** has an outstanding opportunity for a **HOSPITAL COMMUNICATIONS REPRESENTATIVE / TELECOM DISPATCHER / PBX** . **WORK SCHEDULE** + 40 hours per week + Night Shift, Sunday -Thursday 11pm - 7:30am + **This position is a temporary role that is estimated to last one year** **POSITION HIGHLIGHTS** + Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC) + Provide prompt courteous service using your excellent communications skills with internal and external customers + Be a part of a team dedicated to supporting UW Medicine where Patients Are First **DEPARTMENT DESCRIPTION** + UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards + Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls + We receive, and route calls for our patients, their families, and staff **JOB RESPONSIBILITIES** + Answer all incoming calls into the main telephone numbers for the medical centers + Transfer external and internal calls + Provide visitor information and general customer service reception + Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies + Paging services for patients, staff, and medical providers + Monitor and respond to alarms **REQUIREMENTS** + High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additionalqualifying experience may substitute for required education. + Excellent customer service skills. + Ability to work in a team setting. + Computer skills, including competent keyboard abilities. **ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER** UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. **Become part of our team. (https://www.uwmedicine.org/jobs)** Join our mission to make life healthier for everyone in our community. University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.