Hospital Donation Strategist - Metrowest - New England Donor Services

Come join our team and become part of what the Boston Globe has recognized as one of the Top 100 Women-Led Businesses in Massachusetts 2018 - 2023! 

Saving lives through organ and tissue donation is the mission uniting our employees and drives the work we do. 

New England Donor Services (NEDS) coordinates organ and tissue donation in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, the eastern counties of Vermont and Bermuda. Responsible for one of the largest of the 56 Organ Procurement Organizations (OPOs) that make up the nation’s donation system, NEDS works with over 200 hospitals and serves nearly 15 million people in our region, screening nearly 55,000 potential donor referrals annually. With approximately $110M in operating revenues, NEDS employs 348 clinical and non-clinical staff members throughout New England and across the country.

Our vision is to be a leader in the development and implementation of strategies to increase the life-saving and life-enhancing gifts of organ and tissue donation through effective relationships with our clinical partners, donor families and the communities we serve.

POSITION SUMMARY: 

The Hospital Donation Strategist is the primary NEDS representative and advocate for donation in hospitals within the NEDS Donation Service Area (DSA).  The Hospital Donation Strategist partners with NEDS Team members and hospital leaders to create and maintain a collaborative environment to promote donation in hospitals and develop data-driven strategic initiatives that improve the organ and tissue donation process.

FOCUS AREAS/ESSENTIAL JOB FUNCTIONS: 

Under the direction of the Donation Strategy Leadership, the Hospital Donation Strategist will institute strategic initiatives and perform tasks outlined below that foster a culture of donation advocacy and compliance:

• Function as the primary NEDS contact within a hospital(s) as it relates to all aspects of organ and tissue donation and maintains a high level of presence and visibility.
• Develop and implement annual hospital strategic plans designed to effectively incorporate all points of influence within the hospital, align donation within existing hospital systems, and optimize rates of donation and transplantation. 
• Actively participate in donation/referral events including but not limited to:  first response, chart review, collaboration and planning with hospital and NEDS staff, setting up a Collaborative Donation Process and leading the donation discussion if necessary.
• Perform ongoing assessment of hospital culture, and the existing hospital systems, structures and processes utilized to most effectively create internal change.
• In collaboration with NEDS team members, ensure NEDS maintains a regular in-house presence and visibility in assigned hospitals; make routine visits to key hospital units, while cultivating strategic relationships with key hospital staff and leadership to improve donation outcomes.
• Follow-up on-site with hospital staff after donation/referral events.  Facilitate formal clinical case debriefings in conjunction with NEDS colleagues and other hospital team members.
• Develop and maintain effective working relationships with internal NEDS donation services staff to foster interdependence and enhance collaboration.
• Maintain knowledge of current relevant information and trends related to donation and transplantation. Create and conduct current and relevant professional education offerings designed to maximize donation rates.
• Maintain a high level of awareness around donation in hospitals via publications, websites, materials in public places, etc.
• Track and report hospital donation process data on a regular basis.  Analyze data to characterize donation and transplant potential, identify optimal processes and practices, identify compromised processes and variability in practice, and identify key individuals involved in the end-of-life continuum and donation process.
• Complete all required documentation and data entry consistent with NEDS SOPs and HD standards.
• Handle other duties as deemed suitable by the Manager, Director and/or Senior Vice President of Organ Donation.

Training:  

• May on-board or train new employees either within the Hospital Donation Strategist role or provide a general overview of hospital development to new hire employees outside of this role.

Clinical:

• Ability to analyze and interpret information within a patient medical record for purposes of Death Record Review.  May be tasked with documenting a basic chart review on a referral made to NEDS or received during standard rounding in hospitals.
• Provides on-site response to referrals and cases as needed to support ODS Optimization team members.  This may include documenting and communicating essential information to both hospital partners and essential NEDS staff.

KNOWLEDGE, SKILLS AND ABILITIES:

• Skilled Presenter: Responsible for development and delivery of all departmental presentations.
• Data Analysis: ability to collect, analyze, and present data to identify patterns, trends, and relationships among variables.
• Data Visualization: skilled in data visualization and storytelling for business leaders, learners, and their managers by using data visualization techniques—flow charts, graphs, plots, word clouds, heat maps, and infographics.
• Computer & Application Literacy: proficiency in Microsoft Office suite, Learning Management Systems,  instructional technologies including Zoom, and ability to learn NEDS’ internal systems including, but not limited to, True North, SharePoint.
• Interpersonal and Communication Skills:  strong interpersonal, written and verbal communication skills.  Ability to critically think, problem solve, and work productively both independently and as a team participant. Skilled in active listening and proven ability to handle sensitive and confidential information.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree in health administration, healthcare marketing or a related field or equivalent experience. 
• Clinical degree and/or Master’s Degree a plus. 
• Minimum of 2 years of related professional experience. OPO experience a plus as well. 

CERTIFICATES, LICENSES, REGISTRATIONS:

• Required to travel by personal vehicle and NEDS authorized vehicles to meet the duties and responsibilities of this position. Must maintain the requirements of an “eligible driver” including maintaining an acceptable Motor Vehicle Record (MVR) and required minimum personal automobile insurance per NEDS automobile policy.
• Valid state driver’s license required.
• This position will be hybrid with travel to hospitals is required.

What You’ll Be a Part Of:

You will be part of a team that supports the NEDS mission, to Save and Heal Lives, through the gift of Organ and Tissue Donation.  As an NEDS employee, our benefits include:

• Generous paid time-off program
• Health, Dental, Vision, and Mental Health insurance coverage
• 2x Annual Salary Life Insurance
• Fertility Benefits
• LGBTQIA+ Focused Healthcare Programs
• Flex Spending Account Options
• 403(b) Retirement Plan with Organizational Contributions
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Working Advantage discounts Program.
• Personal career and skill development opportunities

You can also participate in Corporate sponsored events like the annual Blue & Green Walk, Community Volunteering opportunities, Organization-wide team-building outings, and more!

Ideal candidate will be located with a reasonable commute to the Worcester, MA and MetroWest area. 

HIRING ALERT: NEDS is actively taking precautions to protect our community, staff and partners during this time of medical emergency due to COVID-19. In order to be employed at NEDS, you must be vaccinated and boosted for COVID-19. 

When you join New England Donor Services, you can expect competitive salaries and a great benefit package. Benefits include BCBS Health Insurance, BCBS Dental Insurance, Vision Insurance,2x Annual Salary Life Insurance, Fertility Benefits, LGBTQIA+ Focused Healthcare Programs, Flexible Spending Account, Short-term Disability Coverage, Long-term Disability Coverage, 403b Retirement Contribution, Tuition Reimbursement, Employee Assistance Program, Pet Insurance, Discounts through Working Advantage and a generous Paid Time-off Program.

We also proudly offer inclusive benefits to support the health and wellbeing of our workforce, including comprehensive health care for the LGBTQIA+ community, and personalized inclusive fertility and family-forming benefits.

Grow your career at NEDS! Take advantage of additional benefits like online learning and development courses, tuition reimbursement, mentorship program, Employee Resource Group (ERG) – that provide opportunities and encourage our staff to grow professionally.  

New England Donor Services is an equal opportunity employer and welcomes candidates from underrepresented background to apply to meet the needs of the multicultural and multilingual communities we serve.