Hospital Operator - Hennepin County Medical Center

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County. 

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:
We are currently seeking a Hospital Operator to join our team. This 0.50 (40 hours per pay period) role will primarily work remotely (SHIFT: 6:00 PM - 9:30 PM Tuesday and Friday AND 7:00 AM - 2:00 PM Every Other Weekend).  

Purpose of this position: Facilitates the flow of internal and external medical center communications for organization. Performs the duties necessary to accommodate a Medical Answering Service and Patient Information.

Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 100-mile radius of our downtown campus

RESPONSIBILITIES:

• Routes internal and external calls to the appropriate department, physician, or staff member
• Responds to medical emergencies by notifying the appropriate team/responder according to established emergency procedures. (i.e. Hennepin Assault Response Team(HART) and Cardiac Catheterization Lab.)
• Performs services required as an HCMC switchboard operator and medical answering service
• Records and relays messages according to current process/procedural standards
• Manages communication workflows 24/7 for incoming requests to Hennepin Connect for consult or transfer/referral of patients to HCMC
• Performs duties as Patient Information 24/7
  
• Provides phone coverage/answering service for internal departments according to the current established process. (i.e. Interpreter Services, Environmental Services, Health Information Management, Telehealth, etc.)
• Prepares daily provider “On Call” schedule. (Night shift)
• Processes schedule changes upon request and relays updated information to the team. (All shifts)
• After business hours, process emergent edits to AMION on-call schedules for staff upon request
• Processes EVENT reports according to current practice. (Night shift)
• Performs related duties as requested, but only when trained to do so

QUALIFICATIONS:
Minimum Qualifications:

• One year related work experience

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Experience in a multi-line environment
• Experience with medical answering service

Knowledge/ Skills/ Abilities:

• At least one year PC experience working with Microsoft or similar Windows based software system; must be computer proficient
• Ability to verbally communicate information in a professional and efficient manner
• Ability to establish and maintain a positive rapport with customers and staff regardless of age, background, race, gender, disability, values, lifestyles, perspectives, or interests
• Willingness to be a customer service provider. Ability to listen effectively and respond accordingly
• Considerable ability to be tactful and courteous
• Ability to perform and coordinate multiple, sometimes repetitive, tasks simultaneously
• Computer keyboard experience. Speed and accuracy is essential
• Strong communication and interpersonal skills are essential. Ability and desire to work as part of a team
• Ability to follow oral and written instructions - basic understanding of medical terminology is helpful

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.  

Please Note:  Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.