Hospital Operator - Nuvance Health

Description

Summary:

Answers and routes incoming calls to the hospital's main number, emergency lines and patient information lines. Demonstrates service excellence by providing accurate information regarding the Hospital, its patients and staff while ensuring adherence to all Hospital policies and procedures, especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibits strong customer service and telephone skills. 

Responsibilities:

1. Answers main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
2. Implements code protocols accurately as it is written in the department Policy
And Procedure Manual. Demonstrates clear understanding, knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using computerized phone and paging systems for life safety codes that occur in either Network location.
3. Maintains up-to-date databases and on-call schedules in order to provide requested information accurately and efficiently.
4. Demonstrates a courteous and friendly manner when assisting callers adhering to the Hospital's policies regarding professionalism and respect.  Maintains composure when faced with difficult or stressful situations.
5.Document and maintain code logs in Excel spreadsheets.
6. Participates in establishment and achievement of department goals
7. Demonstrates willingness to assist co-workers and/or to accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
8. Establish and maintain efficient working relationships with supervisor, coworkers and the customers.
9. Maintain and Model Nuvance Health Values.
10.  Demonstrates regular, reliable and predictable attendance.
11.  Performs other duties as required.
12.  Fulfills all compliance responsibilities related to the position.

Education: HS GRAD/EQUIVALENT

Other Information:

Required:  HS Graduate or Equivalent with a minimum of 6 months job related experience. Data entry. Strong telephone and customer service skills. Ability to remain calm during stressful situations.

Desired: MS Word, MS Excel and MS Outlook skills. Telephone switchboard experience. Maintain regular consistent attendance, personal appearance, punctuality and adherence to applicable health and safety procedures. Establish and maintain efficient working relationships with Supervisor, coworkers and the customers.

Working Conditions:

Manual: Little or no manual skills/motor coord & finger dexterity

Occupational: Little or no potential for occupational risk

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force

Physical Environment: Generally pleasant working conditions

Company: Norwalk Hospital Association

Org Unit: 445

Department: Telephone Operators

Exempt: No

Salary Range: $18-$22 Hourly, based off experience