Hospitality Attendant at Shaner Corporation
Lewisburg, PA 17837
About the Job
Join our Award Winning team as a Hospitality Breakfast Attendant, where your early morning energy and passion for making guests smile will create the perfect start to their day!
- Available to work a flexible schedule, including weekends, holidays, and varied shifts as scheduled.
- Handle guest complaints ensuring guest satisfaction.
- Maintain standards of quality and cleanliness throughout daily assignments.
- Observe all house and safety rules, food handling procedures, and security procedures.
- Assist with inventories as scheduled
- Follow maintenance program and cleaning schedule.
- Other duties as assigned.
- Greet guests warmly as they arrive for breakfast.
- Address guest inquiries and accommodate special dietary needs.
- Set up the breakfast area with all necessary food, beverages, utensils, and condiments before service begins.
- Ensure the presentation of food is appealing and replenished as needed.
- Clean and break down the breakfast area after service, ensuring all items are stored properly.
- Keep the breakfast area, including tables and counters, clean and tidy throughout service.
- Follow all health and safety regulations, including proper food handling and sanitation procedures.
- Monitor stock levels of breakfast items and supplies.
- Inform management when items need to be reordered.
- Assist in receiving and storing deliveries of breakfast supplies.
- Ensure timely replenishment of food items.
- Coordinate with housekeeping and front desk teams to meet guest needs and preferences.
- Support colleagues in other areas of the hotel as needed.
- Listen to guest feedback and relay any suggestions or complaints to management.
- Participate in daily team meetings to discuss ways to enhance the breakfast service.
- Stay updated on hotel policies, food safety regulatios, and hospitality trends.
- Attend training sessions to improve service skills and product knowledge.
- Foster a welcoming and enjoyable environment for guests.
- Use positive interactions to enhance the overall guest experience.
- Ensure all breakfast offerings meet the hotel's quality standards.
- Follow company policies and procedures consistently.
- Handle any emergencies or unusual situations calmly and efficiently.
- Communicate effectively with management and other departments during crises.
- Minimum one year customer service experience; previous hotel experience preferred.
- Understanding and anticipating guest needs and feelings.
- Quickly identifying and resolving guest issues or concerns.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Contributing to a supportive and efficient work environment.
- Handling multiple tasks efficiently without compromising service quality.
- Willingness to work varied shifts, including early mornings and weekends.
- Dependability in fulfilling job responsibilities.
- Maintaining a cheerful and welcoming demeanor.
- Ensuring high standards of service and cleanliness.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
- Food safety certification preferred, but no required. Food safety training and be provided
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!