Hospitality Coordinator | Full Time - 37.5 hours | Day | Concord - Concord Hospital

Summary

Greets and provides wayfinding assistance and acts as an informational resource to patients, visitors, staff and vendors. Assists in training new staff. Oversees all aspects of one or more of the department’s service programs or initiatives, (i.e. Conference Rooms, We’re Here For You program) including delegating tasks and following up on completion of tasks. Identifies program improvements needed and implements ideas working in conjunction with other involved departments as required. Creates and maintains staff schedule. Supports other administrative tasks for department. Monday through Friday- 7a-3p

Education

High school or equivalent (GED).

Certification, Registration, and Licensure

None required.

Experience

Two years of customer service experience in a professional business environment dealing with the public in person and on the phone. Previous oversight of special projects or programs and scheduling and payroll experience helpful. Proficiency with Microsoft Office products, databases and demonstrated ability to learn multiple applications and/or systems. Demonstrated ability to build strong relationships and interact positively with other departments. Ability to relay information learned to other staff and delegate tasks as specified in program activities.

Responsibilities

• Greets and provides way finding assistance for patients, visitors, vendors, or staff, either in person or on the telephone.

• Acts as an informational resource to patients, visitors, vendors, and staff either in person, telephone, or via email.

• Coordinates activities related to departmental initiatives and programs (i.e. Conference Room Scheduling, Were Here For You, ).

• Acts as a liaison between customer (patient, family member or staff) and internal and external resources to coordinate resolution of needs or requests of customer.

• Receives and follows up on customer complaints to determine and implement appropriate resolution.

• Creates and maintains monthly staffing schedule.

• Participates and engages in department and division activities.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

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If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is MEDIUM. The employee must regularly push/pull up to 10 pounds, frequently push/pull up to 10 – 25 pounds, and occasionally push/pull up to 20 - 50 pounds.

While performing the duties of this Job, the employee is regularly required to sit, hear and speak. The employee is frequently required to do fine motor, do repetitive motion, and reach. The employee is occasionally required to walk, stand, kneel, squat, and smell.

Specific vision abilities required by this job include depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne pathogens, bloodborne pathogens, bodily fluids, moving mechanical parts, and variable weather conditions.

The noise level in the work environment is usually moderate.