Hospitality Lead - Quick Serve at The Conference Center at Waltham Woods - Sodexo

Job Listing: Hospitality Lead - Quick Serve

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location: We are seeking a Hospitality Lead - Quick Serve for The Conference Center at Waltham Woods located in Waltham, MA.

Principal Function:

A Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast and
efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made or made fresh-to-order snacks, beverages and entre items from Sodexo Live!'s Quick Serve menu.

The Hospitality Lead - Quick Serve may work at various locations throughout venue decks and
concourses, including mobile stands, permanent stand fixtures or cafes/bistros. They may handle
monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and sanitation.

Essential Responsibilities:
* Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick Serve locations at start and close of business.
* Follow all Sodexo Live! uniform and grooming standards.
* Attend pre-shift or pre-event check-in meetings and follow instructions from managers and
supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
* Follow established procedure for time and attendance and taking assigned meal breaks.
* Apply consistent focus on the customer and pay close attention to detail in the performance of all
tasks.
* Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve
department employees and management.
* Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye
contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;
Demonstrate Sodexo Live! standards for guest service.
* Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
* Continually observe surroundings and monitor guests to ensure they are properly attended to;
Immediately alert Security of any suspicious activity.
* Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information
regarding guest complaints and/or feedback to ensure that customer needs are always met;
* Make proactive suggestions for improving the customer experience at all points of sale.
* Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards
for sanitation and safe food handling. * Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and
complaints; Involve a supervisor when previous methods have been unsuccessful.
* Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of guests to verify age requirements for consumption of alcohol.
* Perform other tasks and duties from time to time, as directed.

Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

All staff members must pass and maintain a 10 year federally mandated background check.