Hospitality Manager - Solista Senior Living by Cogir North Carolina

People taking care of people, that's who we are and what we do at Cogir Senior Living!

About COGIR Management USA

COGIR Management USA, headquartered in Scottsdale manages nearly 90 senior living communities across 11 states and we continue growing. We are proud to be a leader in the senior housing industry, providing an exceptional quality of care, amenities, and team culture, where our residents and team members thrive.

Our common goal is to make a positive difference in the lives of our residents, today and in the future. Our team identity is based on three pillars: Human Focus, Creativity, and Excellence. We offer a unique lifestyle approach to our living situation and are a company committed to continuing to improve.

What to expect...

Cogir is hiring a customer-focused, friendly, and attentive Hospitality Manager in one of our beautiful retirement communities in North Carolina, part of our Solista Independent Living Portfolio.

The Hospitality Manager oversees key resident-facing areas, including reception, dining services, and housekeeping. Working with the Executive Director, they manage daily operations, ensuring a welcoming environment for residents and families. Responsibilities include recruiting and training staff, maintaining service quality in reception and dining, and ensuring cleanliness throughout the community. The role also emphasizes fostering positive relationships with residents, families, and staff while ensuring compliance with safety regulations for a secure living and working environment.

What Cogir has to offer you?

• Competitive wages, training, and growth opportunities.
• An inclusive, positive work environment where everyone has a voice.
• Heath, Dental, Vision, and Life insurance.
• Paid vacation, sick leave, and paid holidays.
• 401K with company match.
• Employee Assistance Program.
• Generous Employee Referral Bonus Program.
• Free meals at work, and more!

What will you do as a Hospitality Manager?

• Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
• Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training and maintaining high morale.
• Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
• Assist with various housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability that supports the personal dignity of residents.
• Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
• Actively participate in on-site sales activities, including tours for prospective residents and special events.
• Manage front desk operations and answer phones as needed.
• Be flexible and willing to step into various roles within the community when necessary.

If you have these qualifications, we'd love to chat:

• Education: A High School diploma is required. An associate or bachelor's degree in hospitality, business, or a related field is preferred.
• Experience: 2-3 years of experience in retirement housing, hospitality, or healthcare management is required, ideally in a leadership role.
• Proficiency with computer systems, particularly Excel, Word, and Outlook.
• A valid driver's license.
• High attention to detail and accuracy in all tasks.
• Strong time management skills with the ability to handle frequent interruptions.
• Demonstrates initiative, good judgment, and professional ethics.
• Customer-focused mindset, with a pleasant demeanor, and excellent communication skills.
• Flexible to occasionally work evenings and weekends and be on call as needed.

Apply today and become part of the Cogir Family!