Hospitality Manager - Brookdale Senior Living

Responsible for maintaining a secure environment for all associates and residents within the building and on the community grounds by overseeing the security guard staff.Coordinates staffing schedules.Initiates all in house training and safety programs as it relates to the security department. Oversees security guard cross-training programReviews all daily logs and initiates follow-up procedures.Hires, trains, disciplines, and terminates security guards in accordance with company policy. Conducts performance evaluations.Maintains familiarity with and monitors all emergency and safety equipment including security cameras, phones, and life safety systems.Secures all areas of the building, checking for open doors and any unusual activity.Conducts regularly scheduled rounds in and around the building.Responds appropriately to emergencies by calling or contacting appropriate internal and external parties, according to established protocol. Assists with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.). Works with concierge during emergencies, as needed.Informs supervisor of any resident issues or concerns.Answers the phone promptly. Responds to questions, directs calls or takes messages as appropriate.Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.Interacts with residents and guests in a friendly and courteous manner, providing assistance and directions as requested.This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.Voted by Newsweek in 2024 as one of America's Greatest Workplaces for DiversityEarly Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)Make Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! Youll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness.Full suite of health insurance, life insurance and retirement plans are available and vary by employment status. Additional benefits offered include, but are not limited to:Tuition ReimbursementPet InsuranceAdoption Reimbursement BenefitsVariety of Associate DiscountsVeterans, transitioning active duty military personnel, and military spouses are encouraged to apply.To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.