Hospitality Supervisor - Verizon - GA - Alpharetta
Alpharetta, GA
About the Job
The Alpharetta Northpoint Hospitality Supervisor provides strategic direction and leadership in promoting a culture of service excellence while supervising two employees & performing Hospitality Supervisor responsibilities for the site. These responsibilities include overseeing the operations, sets, and movement of the overall logistics of their assigned space/floor for office/desk and meeting spaces. This position will oversee and drive process improvement for all things related to Concierge, Hospitality and Meetings & Events for the Alpharetta Northpoint location. WORK SCHEDULE: Monday-Friday, standard business hours but flexible start time and end time is required.
- Hire, train and coach Community team.
- Host weekly one-on-one meetings and in-house operational meetings with team and perform annual evaluations for all employees
- Use strategic thinking & operational expertise as a way to provide enhancements to the office setting; create relationships with clients to assist with problem solving / assisting with issues to provide high standards of service
- Become an expert of Verizon protocols, office technology, internal processes and hold team accountable for these expectations
- Proficient in all Community team daily duties and responsibilities for all regions; work as additional Community team to this site.
- Manage in-house schedule for Alpharetta NP team & communicate weekly with Regional Manager
- Work with Regional Manager & virtual Peer Training team to assist with hiring, training, and on-boarding all new hires for this location
- Provide necessary documentation & communication for progressive discipline, as needed
- Maintain and review guest comment scores to achieve set goals
- Maintains and manages oversight & follow-up of team tasks given; including inventory management, managing equipment issues, service calls, meeting & event support expectations
- Daily professional interaction with team, Regional Manager, Virtual Planners, AV, Yield Analyst, Experience Manage, GM & vendor partners
- Daily interaction with all Verizon associates and their partners
- Ensure all space is clean, operational and report any and all defects throughout the day
- Plans non-complex client events when assigned or appropriate; partner with Event Support on direction. Provide assistance to clients for catering, attendance & av instruction, as needed.
- Travel to assigned locations as appropriately outlined with leadership team
• Three years’ experience in the hospitality industry with at least two years of that experience associated with hotels, conference centers, meeting venues or corporate office concierge services
• Minimum of two years’ experience in supervising a team; including experience with employee evaluations & service recovery expertise
• Experience with event operations and planning experience preferred
• Experience with Audio Visual equipment preferred
• Excellent computer software knowledge of Microsoft Office, Google Suite
• Excellent verbal and written communication skills
• Excellent problem solving and interpersonal skills
• Ability to communicate effectively with clients, to all other departments and interdepartmentally
• Excellent organizational skills & time management skills