Host/Hostess - Inns of Aurora

Inns of Aurora, LLC core values:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others

position purpose:

• The Host must act as personal representation of the service and overall hospitality of the restaurant portrayed through excellent customer service and professional demeanor.
• Greet guests upon arrival and inform them of their reservation status
• Organize and abide by a system to seat guests in an appropriate time frame
• Monitor the guest reservation list
• Ensure the needs of guests are met while they wait for their tables
• Manage and keep track of which tables are available for new guests
• Ensure each server has an adequate amount of tables in their section
• Escort guests to their designated table and inform them of their server name
• Provide menus
• Intuit server ability and personalized needs in regards to volumes of tables
• Assist with moving tables and organizing areas for larger parties
• Tally meal period guest count
• Assist in refilling water, polishing glass and other essential duties throughout shift
• Assist servers and bar staff, as needed
• Attend all mandatory trainings and meetings
• Maintain a professional demeanor and adhere to proper dress policy, as defined in the IOA handbook
• Follow guidelines and expectations as stated in the employee handbook
• Report all issues in the dining area to restaurant management team

Requirements

qualifications:

• Excellent organizational and verbal communication skills
• Ability to multi-task effectively
• Ability to work while standing for long periods of time
• Ability to maintain neat, professional and clean appearance and practices
• Ability to work while standing for long periods of time
• Ability to work in a team environment with servers, bartenders, chefs, and other Inns of Aurora employees
• Ability to adhere to proper food regulation standard and health and safety standards
• Ability to maintain calm and collected demeanor under stressful and fast-paced working conditions
• Flexibility with guest needs and hourly schedules
• High school or college degree
• Previous host experience or fine-dining host experience
• Knowledge and understanding of workplace safety procedures
• General wine, food and fine-dining knowledge

preferences:

Benefits

We are proud to offer outstanding benefits to all of our employees.

Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.

Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.

We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.