Host/Hostess - The Lytle Park Hotel

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Are you a born performer?  Are you an “Expert” in your craft?  Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else?  If so, then The Lytle Park Hotel could be just the place for you!   Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!

We are seeking a passionate hospitality professional, strengths in service, thorough knowledge of the guest’s experience, and exceptional Beyond Compare service attitude for the position of Restaurant Greeter. This Expert is responsible for ensuring that all guests have the highest quality experience possible, while serving the guest in a Five Star manner.

The primary responsibilities for the Restaurant Greeter will include but are not limited to:

• Greets guests in a prompt and courteous manner, seats guests ensuring a balanced workload among servers, issues menus, has a working knowledge of the menu and takes drink orders.
• Assigns stations to servers for meal period and informs servers.
• Processes take-out orders, may answer room service phone and process room service orders, and practices suggestive selling techniques and takes drink order for the guest on the upper terrace.
• Assists servers in taking payments from guests and processes transactions on the cash register following all cash handling procedures. Completes all opening/closing paperwork and documents voids on void balance sheet.
• Continuously checks on the needs of guests in entire restaurant and makes table visits. Responds in a proactive manner to any guest concerns to ensure satisfaction.
• Assists servers in bussing and setting tables, as well as pouring beverages. Assists servers in completing side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by manager. Practices “clean as you go” method, and sanitation standards.
• Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.
• Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents.
• Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.
• Provides the highest quality of service to guests at all times and practices each item on the Winegardner & Hammons Hotel Group pledge card.
• Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the Winegardner & Hammons Hotel Group handbook.
• Performs all other duties deemed necessary by management.

Experts at The Lytle Park Hotel must possess our core values to assist with realizing our mission of Honored Hospitality.

• Positive
• Genuine
• Honorable
• Caring
• Passionate
• Open Minded

Must have at least (1) or more years of experience in Hospitality, with a combination of previous Food & Beverage in a Luxury environment preferred.

The Lytle Park Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.