Host/Hostess - Heritage Restaurants

Host/Hostess

Reports to: Restaurant Manager

Summary of Position:

Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes.

Duties & Responsibilities:

• Warmly and graciously greet all guests upon arrival.
• When possible, open the front door for guests entering or leaving the restaurant.
• When immediate seating is limited, record guest names and number of people in party.
• Contact name and number of party when tables become available.
• Provide guests with estimated waiting time.
• Accommodate special seating requests for guests whenever possible.
• Seat guest guests based on guest preferences and balancing of customer flow in service stations.
• Upon seating, offer guests a menu and inform them of their server’s name. Inspect table for proper presentation and completeness.
• Relay messages to servers and bus persons as needed.
• Thank guests as they leave and invite them to return.
• All other duties as assigned by manager.

Qualifications:

• No previous restaurant experience required.
• Be able to working in a standing position for long periods of time (up to 5 hours).
• Be able to communicate clearly and effectively in the predominant language(s) of our guests.
• Must have exceptional grooming habits.
• Must possess current TABC certification.

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