Host/Hostess - Texas Roadhouse - Ultra Steak, Inc.

Texas Roadhouse, an awesome combination of casual dining and a full-service restaurant, likes to serve great food and treat customers well. Join our fun, family-like atmosphere.

Job Responsibilities
Seater/Greeter

• Opens door for arriving and departing guests
• Gives a friendly greeting such as "Hi, welcome to Texas Roadhouse" and a heartfelt thanks, inviting guests to come back soon
• Seats guests with bread, initiates conversation and the story while leading them to the table (e.g., "Don't you love our fresh-baked bread?" and "Which one of our hand-cutsteaks is your favorite?" or "Is this your first visit to Texas Roadhouse?") You can even show off our meat display.

Name Taker

• Takes guest party information
• Gives accurate quote times
• Issues pager
• Directs guest to waiting area or bar
• Works hand in hand with Call-Ahead Host
• Informs all walk-ins about call-ahead seating with magnets, business cards, key chains, etc.
• Constantly communicates number of large parties with Door Coordinator and Leader at the Door

Updater

• Provides the Board/Seating Coordinator up-to-date table availability information
• Works side by side with SAs executing quick table turns with a goal of no open tables at any time. "Keep the seats warm."
• Keeps moving throughout the dining room
• Communicates with Large Party Coordinator

To Go

• Takes, places, and completes all to-go orders
• Has legendary menu knowledge, answering all questions regarding the menu
• Acts as additional Seater or Food Runner
• Displays legendary courtesy and has proper phone knowledge

Call Ahead

• Takes all call aheads, getting all party information, while communicating information to Name Taker
• Maintains an up-to-date knowledge of accurate quote times for parties of all sizes
• Maintains constant communication with Name Taker and Board/Seating Coordinator
• Displays legendary phone courtesy

Board/Seating Coordinator

• Receives table availability updates from Updater
• Uses walkie-talkie and headset to communicate with Leader at the Door, Door Coordinator, and Updater
• Decides where each party on the wait list will be seated and then directs sealers to achieve minimal open table time
• Maintains constant communication with Name Taker and Call-Ahead Host for accurate quotes
• Maintains a good seating rotation if we are not on a wait
• Pages guests quickly
• Communicates with Large Party Coordinator

Large Party Coordinator

• Takes names and information from guests strictly for large parties
• Knows the next quote time for a large party before they arrive by using the large party update sheet
• Looks for open tables that can accommodate large parties while coordinating where the parties will go
• Communicates any issues with guests to Leader at the Door
• Provides large parties with quote times (able to discuss options of staying together or splitting)
• Continuously walks the dining room updating where the next or current party will go

Door Coordinator

• Makes sure legendary greetings and farewells are given
• Assists in Alley Rallies and Corally Rallies
• Drives constant communication between Call Ahead, Name Taker, and Board Coordinator for accurate quotes.
• Shows good sense of urgency in driving table turns
• Works hand in hand with board person, playing interference between board person and guest and helping direct seaters to achieve minimal open table time
• Directs any issues or complaints to MOD or lAD
• Works hand in hand and communicates with Leader at the Door throughout the shift

Here's What We Can Offer You

• Flexible scheduling – full and part time
• Casual Dress (jeans and t-shirts)
• Benefits available
• 30% discount when you dine as a guest
• Advancement opportunities

We are Proud to be an Equal Opportunity Employer.

PI252025622