Host - The Gorge Underground LLC

Job Description

Position: Receptionist 

Company: Gorge Underground 

Version: Initial

Receptionist Job Description

Are you a highly organized “people†person looking for a dynamic new opportunity? Can you multi-task like no other and enjoy the process while doing so?   We have an exciting opportunity for an outgoing Receptionist to greet guests, offer customer service and provide a variety of administrative and customer support.  

From greeting guests upon arrival to restocking merchandise., you'll own various customer-focused clerical and administrative support activities critical to guest satisfaction and employee success. Enjoy a collaborative team, fun and busy environment, and a chance to interact and assist people 1 to 100! 

If you are an extroverted, detailed professional looking for an exciting opportunity, check out the details below to learn more. 

RESPONSIBILITIES

What You Bring to The Table 

• Communicator – A savvy communicator, your written and verbal skills are top-notch

• Multi-tasker – You can answer a call, provide directions, and book an adventure excursion simultaneously

• Collaborator – You are a partner, teammate, comrade. You flourish by helping others and working collaboratively. You are always willing to roll-up your sleeves and lend a hand

• Customer-focused – You deliver top-shelf customer service with every single transaction

• Conscientious – You embrace important details and can wrangle whatever task comes your way with the most incredible ease. You are aware of what needs to be done and do it without hesitation

• Detail-oriented – You cross every "t" and dot every "I," you pay attention to details to ensure everything is just right

JOB DUTIES

What You Can Expect Day-to-Day

While no one day is the same, you'll own and execute a variety of administrative and customer-oriented tasks to ensure the day runs smoothly and efficiently. 

• Greets, welcomes, and directs guests 

• Notifies tour guides of guests’ arrival

• Maintains security and telecommunications system

• Fields guest inquiries and responds/redirects accordingly

• Directs visitors by maintaining employee and department directories

• Ensures security by following opening and closing procedures

• Staff the phones and register 

• Keeps a safe and clean reception area 

• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs

• Oversight of Inventory and stocking merchandise

• Booking adventure excursions

• Creates store display and pricing 

• Cleaning and organizing of various spaces 

QUALIFICATIONS

What it Takes 

We are looking for a hardworking, friendly receptionist who enjoys pivoting from task to task all while delivering the best in customer service. 

Minimum Required:

• Excellent phone skills

• Superb written and verbal communication skills

• Keen listening skills

• Strong customer service skills

• Demonstrated professionalism 

• Extremely organized and detail-driven

• Informs others

• Supply management

• Works well under pressure

• Ability to work autonomously with little supervision 

OUR COMPANY

Our Commitment to You

We are committed to your success. Located in the heart of the Red River Gorge, Red River Gorge Vacations is a lodging and adventure company located in Wolfe County, Kentucky. RRGV offers multiple lodging types. Cabins, hotel, lodge, campground. RRGV also hosts Zipline and underground paddling and boat tours in the heart of the Red River Gorge. We have retail locations at several of our sites. If you are a detail-oriented, multi-tasking energetic professional looking to be a part of creating a unique and memorable customer experience, let's start a conversation. Apply today.  

The Gorge Underground is an equal opportunity employer.