HOSTPERSON - THE COFFEE SHOP - Treasure Island Las Vegas

It is the primary responsibility of the Hostperson – The Coffee Shop to greet guests in a prompt, courteous and professional manner. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

 

·               Greet every guest in a prompt, friendly, courteous and professional manner

·               Offer a cordial farewell and thank guests for dining upon departure 

·               Communicate constantly with Servers, Bussers and Management to ensure efficient operations

·               Seat guests in a timely and efficient manner

·               Create accurate dinner reservations in the computer for guests either in person or over the phone

·               Seat stations equitably assuring equal distribution of parties

·               Keep work area clean and neat

·               Ensure floor is free of spills and debris at all times

·               Maintain a knowledge of property outlets, special events, concerts and promotions

·               Answer phone properly and promptly giving name of restaurant and identifying self

·               Ensure tables are properly set

·               Ensure knowledge of comp and coupon policies

·               Assist with initial guest complaints and inform manager on duty

·               Ensure smooth transition at shift change, remaining on duty until relief is present

·               Circulate stations making sure guests are getting proper service and employees are in stations and being productive

·               Perform all duties as deemed necessary for the success of the department